Guest Relations Officer

Crew Life at Sea; Cape Town; On-site; ZAR 120,000 - 240,000; Full time

Job summary

A leading company in the hospitality sector seeks a Guest Services Agent to enhance guest experiences on board. You'll be the first point of contact, ensuring a warm welcome and addressing guest requests and concerns. Your role includes coordinating with departments to fulfill guest needs, and you'll help plan various activities. Ideal candidates will possess excellent communication skills, previous customer service experience, and the ability to handle complex situations with professionalism.

Qualifications

• Previous customer service experience, preferably in hospitality.
• Ability to remain calm in high-pressure situations.
• Knowledge of multiple languages is an asset.

Responsibilities

• Greet guests upon arrival and assist with inquiries.
• Handle guest complaints and ensure satisfaction.
• Plan and organize special events and activities for guests.

Skills

Communication

Interpersonal Skills

Problem Solving

Conflict Resolution

Education

High school diploma or equivalent

Job description

- Greet guests upon arrival and provide them with a warm welcome

- Assist guests with any inquiries, requests, or concerns they may have during their stay

- Handle guest complaints and work towards providing a satisfactory resolution

- Maintain a professional and positive attitude at all times while interacting with guests

- Coordinate with other departments to ensure that all guest needs are met

- Keep track of guest feedback and make recommendations for improvements to management

- Plan and organize special events and activities for guests

- Provide guests with information about the ship's facilities, activities, and services

- Handle guest check-in and check-out processes

- Ensure that all guest information is kept confidential and secure

- Uphold the company's standards of service and guest satisfaction

Qualifications:

- High school diploma or equivalent

- Previous customer service experience, preferably in the hospitality industry

- Excellent communication and interpersonal skills

- Ability to remain calm and professional in high-pressure situations

- Strong problem-solving and conflict resolution skills

- Knowledge of multiple languages is an asset

- Willingness to work flexible hours, including evenings, weekends, and holidays

- Must be able to pass a background check and obtain necessary certifications as required by the company