Guest Relations Officer

Excellerate JHI; Boksburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading real estate services company is seeking a Guest Relations Officer in Boksburg. Responsibilities include serving as the first contact for visitors, handling inquiries, and assisting tenants. The ideal candidate has a Matric certificate and experience in customer service or hospitality. Join us to enhance the shopping experience while representing a premium retail environment.

Qualifications

• Previous experience in customer service, hospitality, or front-of-house required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Serve as the first point of contact for all visitors.
• Handle customer inquiries and complaints professionally.
• Assist shoppers with store locations and promotions.
• Liaise with tenants to ensure smooth communication.

Skills

Customer service experience

Strong communication skills

Problem-solving

Education

Matric certificate (Grade 12)

Diploma in Marketing, Hospitality, or Customer Service

Job description

Overview

We are a leading real estate services company that combines global standards with specialised local knowledge to create high-performance solutions for our clients. We advise property owners and occupiers on all aspects of their property strategies, including development, buying, selling, leasing, valuing and management of assets. We are committed to quality and excellence.

Why choose us

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.

About The Role

The Guest Relations Officer is the first point of contact for shoppers, tenants, and visitors at Brooklyn Mall. This role ensures that guest interactions are handled professionally, courteously, and in alignment with the Mall’s service standards. The officer provides information, resolves queries, supports tenant engagement, and enhances the overall shopping experience to reinforce the Mall’s reputation as a premium retail destination.

What you will bring

Inherent requirements for the position (non-negotiable)

• Matric certificate (Grade 12).
• Previous experience in customer service, hospitality, or front-of-house experience.
• Strong verbal and written communication skills.

Additional demonstrable requirements:

• Diploma in Marketing, Hospitality, or Customer Service.
• Experience in a shopping centre, retail, or hospitality environment.

What You Will Be Doing

The main responsibilities will include:

Customer Service

• Serve as the first point of contact for all visitors, providing information, directions, and assistance.
• Handle customer enquiries and complaints professionally, ensuring swift resolution and escalation when necessary.
• Assist shoppers with store locations, promotions, and general mall information.
• Provide recommendations on mall services and tenant offerings.
• Address lost and found queries and direct to security as and when necessary.
• Assist customers with gift card purchases and related inquiries.

Tenant & Mall Support

• Liaise with tenants as and when needed to ensure smooth communication and relay relevant information to shoppers.
• Monitor mall activities, ensuring exhibitors and promotions adhere to mall guidelines.
• Assist with customer surveys and feedback collection for improving mall services.
• Work closely with security and cleaning teams to uphold mall standards.

Events & Promotions Assistance

• Support the Marketing team during mall events, promotions, and seasonal campaigns.
• Distribute marketing materials and inform shoppers about ongoing and upcoming mall promotions.

JHI is committed to diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.