Guest Relations Agent (Johannesburg Marriott Hotel Melrose Arch)

Marriott Hotels Resorts; Johannesburg; On-site; USD 20,000 - 30,000; Full time

Job summary

Marriott International is seeking Guest Experience Experts to enhance guest satisfaction from check-in to check-out. This full-time role focuses on delivering top-notch customer service and ensuring guests feel welcomed and valued during their stay. Ideal for individuals with strong interpersonal skills, no prior experience is required, making it a great entry-level opportunity in the hospitality sector.

Qualifications

• Entry-level position with no required related work or supervisory experience.
• High school diploma or G.E.D. equivalent required.

Responsibilities

• Deliver a wide range of guest services throughout their stay.
• Maintain a safe workplace and uphold company policies.
• Assist with operational needs and address guest requests.

Skills

Customer Service

Restaurant Experience

Hotel Experience

Guest Relations Experience

Cashiering

Education

High school diploma or G.E.D. equivalent

Job description

Our jobs arent just about giving guests a smooth checkin and checkout. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a handson approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education : High school diploma or G.E.D. equivalent.

Related Work Experience : No related work experience.

Supervisory Experience : No supervisory experience.

License or Certification : None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.

LIOnsite

LITK1

Required Experience :

Unclear Seniority

Key Skills

Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1

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