Guest Relations

MORE Family Collection; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hotel collection in Gauteng seeks a Guest Relations Consultant to ensure guest satisfaction and memorable experiences. The role involves daily guest interaction, managing reservations, and providing information on services. Ideal candidates will have a Grade 12 qualification, relevant experience, and strong interpersonal skills.

Qualifications

• At least 1 year of experience in a similar role.
• Legal right to work in South Africa or valid work permit.
• Knowledge of hospitality operations.

Responsibilities

• Perform reception functions and manage reservations.
• Greet guests and facilitate check-in/check-out.
• Maintain high standards of guest relations.

Skills

Interpersonal skills

Positive attitude

Emotional control

Attention to detail

Communication skills

Time management

Problem-solving

Adaptability

Education

Grade 12

Qualification in Travel and Tourism

Tools

MS Office

PAN Strat

Job description

The Guest Relations Consultant is responsible for ensuring guest satisfaction and memorable experiences during their stay. This role involves daily guest interaction, handling reservations, providing information on services and activities, and acting as the communication hub of the hotel. Key duties include:

1. Performing reception functions, including guest interaction, hosting, and administrative tasks.
2. Managing reservation details and coordinating arrival and departure processes.
3. Greeting guests, facilitating check-in/check-out, and providing amenities and farewell services.
4. Sharing information about hotel services, facilities, and activities.
5. Maintaining high standards of guest relations and personal attention.
6. Participating in meal hosting and conducting room checks to ensure housekeeping standards.
7. Communicating reservation details and guest preferences across departments.
8. Engaging with third parties such as tour operators and transfer companies.
9. Adhering to sustainability practices outlined by the company.
10. Demonstrating flexibility with working hours and shifts for a 24-hour operation.

Qualifications and skills required include:

• Grade 12; qualification in Travel and Tourism is advantageous.
• At least 1 year of experience in a similar role.
• Proficiency in MS Office and PAN Strat.
• Knowledge of hospitality operations.
• Strong interpersonal skills, positive attitude, and emotional control.
• Presentable and articulate.
• Legal right to work in South Africa or valid work permit.

Additional qualities to maximize impact include:

• Attention to detail.
• Guest-focused approach, embodying the MORE brand values.
• Excellent communication skills, honesty, and teamwork.
• Time management, self-discipline, and problem-solving abilities.
• Proactivity, creativity, adaptability, and loyalty.
• Ability to work accurately under pressure and accept constructive feedback.

Our values emphasize awareness, generosity, diversity, and continuous improvement, guiding our behaviors and partnerships for growth.