Guest House Manager

ACB Consulting; Polokwane; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dedicated Guest House Manager to oversee operations, enhance guest experiences, and lead a team. This role involves welcoming guests, managing staff, and ensuring financial performance while maintaining high standards of service. The ideal candidate will have a strong background in hotel management and customer service, with the ability to develop marketing strategies and coordinate events. Join a vibrant team and contribute to creating memorable experiences for guests in a welcoming environment.

Qualifications

• 3-4 years of experience in hotel or guest house management.
• Strong customer service and financial management skills.

Responsibilities

• Welcome guests and assist with check-in/check-out procedures.
• Recruit, train, and manage front desk and housekeeping staff.
• Prepare and manage the guest house budget and financial performance.

Skills

Hotel Management

Customer Service

Staff Management

Financial Management

Event Coordination

Education

Grade 12

Job description

+/- 3 – 4 year experience in Hotel or Guest House Management and Grade 12

Guest Services:

1. Welcome guests upon arrival and assist with check-in/check-out procedures.
2. Address guest inquiries, complaints, and feedback promptly to ensure satisfaction.
3. Provide information about local attractions, dining options, and activities.

Staff Supervision:

1. Recruit, train, and manage front desk staff, housekeeping, and maintenance personnel.
2. Schedule staff shifts and manage daily operations to ensure adequate coverage.
3. Conduct regular performance evaluations and provide ongoing training.

Financial Management:

1. Prepare and manage the guest house budget, including forecasting revenues and expenses.
2. Handle reservations, billing, and payment processing accurately.
3. Monitor financial performance and implement strategies to increase profitability.

Facility Management:

1. Ensure the property is clean, well-maintained, and compliant with health and safety regulations.
2. Oversee maintenance and repairs, coordinating with contractors as needed.
3. Manage inventory of supplies and amenities, ensuring they are adequately stocked.

Marketing and Promotion:

1. Develop marketing strategies to attract guests, including online and offline promotions.
2. Manage the guest house’s online presence, including social media and review platforms.
3. Collaborate with local businesses for partnerships and promotional opportunities.

Event Coordination:

1. Plan and organize special events, activities, or packages for guests to enhance their experience.
2. Coordinate with vendors and service providers for events and activities.

Administrative Duties:

1. Maintain accurate records of bookings, guest information, and financial transactions.
2. Prepare reports on occupancy rates, revenue, and guest feedback for management review.
3. Ensure compliance with local laws and regulations related to hospitality operations.

Customer Experience Enhancement:

1. Implement customer service initiatives aimed at improving guest satisfaction.
2. Gather and analyze guest feedback to identify areas for improvement.
3. Foster a welcoming and friendly atmosphere throughout the guest house.

Additional Considerations:

1. Be available for emergency situations or after-hours issues.
2. Keep up with industry trends to improve services and guest offerings.