Guest House Manager

Greys Personnel; Durban North; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent hospitality management firm is seeking an experienced Guesthouse Manager for their upscale properties in Durban. The ideal candidate will oversee guest experiences, manage bookings, and supervise staff to maintain high standards. Applicants must have management experience in hospitality, proficiency with NightsBridge is advantageous, and hold a valid driver's license. This position offers free accommodation on-site.

Benefits

Free accommodation on-site (live-in or live-out position)

Qualifications

• Experience in a management or supervisory role within the hospitality industry is essential.
• NightsBridge system experience is highly advantageous.
• Valid driver's license and own transport required.

Responsibilities

• Manage bookings, check-ins, and guest communication.
• Conduct regular room checks and ensure high standards of cleanliness.
• Supervise and coordinate the work of cleaning and kitchen staff.

Skills

Management experience in hospitality

Experience with NightsBridge

Fluent in English

Strong integrity and professionalism

Job description

SUMMARY :

Our client is looking for an experienced and reliable Guesthouse Manager to run multiple upmarket guesthouses in Durban. The role includes managing bookings, staff, housekeeping, and overall guest experience. It’s a hands-on position suited to someone organised, service-focused, and confident managing day-to-day operations.

POSITION INFO : Key Responsibilities

Guest Experience & Reservations :

• Manage bookings, check-ins, and guest communication.
• Handle reservation systems, including NightsBridge (experience with NightsBridge is a strong advantage).
• Provide warm, professional hospitality with a guest-first mindset.

Operational Oversight :

Conduct regular room checks and ensure high standards of cleanliness and presentation.

Oversee quality control, general maintenance, and overall appearance of the properties.

Handle procurement and shopping for guesthouse supplies as needed.

Staff Management :

Supervise and coordinate the work of cleaning and kitchen staff.

Ensure service delivery aligns with four-star expectations.

Availability & Responsiveness :

Flexible and reachable after hours for occasional urgent matters, in line with the nature of the hospitality environment.

Requirements

Experience in a management or supervisory role within the hospitality industry is essential.

NightsBridge system experience is highly advantageous.

Fluent in English.

Valid driver’s license and own transport.

Strong sense of integrity, emotional maturity, and professionalism.

Naturally service-focused, detail-oriented, and calm under pressure.

Able to handle guest complaints and unexpected situations with discretion and composure.

Free accommodation is available on-site (live-in or live-out position).