Guest Experience Concierge — Luxury Wine Estate

Extraordinary Solutions; Franschhoek; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A luxury hospitality company in Franschhoek is seeking a Guest Assist to enhance the guest experience on their wine estate. Ideal candidates should have previous hospitality experience and strong interpersonal skills. The role involves welcoming guests, assisting with their requests, and coordinating with various departments to ensure seamless service. A passion for exceptional service and a polished demeanor are essential. This position offers the opportunity to create meaningful interactions in a stunning environment.

Qualifications

• Previous experience in hospitality or guest-facing roles required.
• Professional presentation and a polished demeanor.
• A genuine passion for people and service.

Responsibilities

• Welcoming guests with warmth and professionalism.
• Supporting front-of-house operations throughout the day.
• Assisting with guest requests efficiently.

Skills

Strong communication and interpersonal skills

Emotional intelligence

Attention to detail

Ability to think ahead

Job description

A luxury hospitality company in Franschhoek is seeking a Guest Assist to enhance the guest experience on their wine estate. Ideal candidates should have previous hospitality experience and strong interpersonal skills. The role involves welcoming guests, assisting with their requests, and coordinating with various departments to ensure seamless service. A passion for exceptional service and a polished demeanor are essential. This position offers the opportunity to create meaningful interactions in a stunning environment.