Guest Arrival Ambassador

Radisson Hotel Group; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading international hotel chain in Cape Town is seeking a Guest Arrival Ambassador to provide exceptional service at the front desk. The role involves greeting guests, assisting with luggage, and ensuring a tidy entrance area. Candidates must have excellent communication skills, a friendly demeanor, and a commitment to hospitality. Join our vibrant team and help create memorable experiences for our guests.

Benefits

Exclusive hotel rates

Career development opportunities

Inclusive workplace with diverse initiatives

Qualifications

• Demonstrates courteous behavior when greeting guests.
• Ensures a tidy environment in lobby and entrance areas.
• Provides assistance with luggage and parking.

Responsibilities

• Welcomes and escorts guests upon arrival.
• Assists with luggage and inquiries.
• Maintains cleanliness of lobby and entrance.

Skills

Courteous manners

Efficiency in assistance

Clear communication

Organized and tidy

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Front Office Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Guest Arrival Ambassador, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! To provide efficient and courteous assistance with luggage, parking and making sure the guest arrival areas are clean and attending. All work is carried out in line with the hotel’s guidelines, and The Radisson Hotel Group’s corporate guidelines and service concepts.

Qualifications

• To welcome and escort guests upon arrival exhibiting courteous manners
• To open car door’s and/or entrance door
• To ensure that all guests checking in and out are offered help with their luggage.
• To assist guests in every way possible.
• To maintain a presence in the lobby so that there is always somebody available to answer guest's queries.
• To ensure that the lobby, corridors and entrance area and outside hotel are always clean and tidy by picking up litter, emptying ashtrays and properly arranging furniture in line with the laid down standard.
• Inform guests of local parking areas, fees and park their car if requested.
• Move parking cones and ensure timeous assistance when guest arrive to park their car
• Speaks clearly with guests in a friendly and polite manner.
• Informs guest of hotel’s F&B, leisure facilities, shuttle services and history while escorting the guest to the room.
• Ensures the efficient delivery and collection of group luggage
• Facilitates prompt check-out by assisting guests
• Assists guests with luggage to the vehicle.
• Assists guests to bring luggage with care from room to hotel entrance
• Stores and receives luggage when requested; issues completed claim checks to guests when storing luggage
• Offer assistance in obtaining transport / guest vehicle at the point of departure
• Load the luggage into the guest transport and invite the guest to verify the luggage count
• Makes an effort to find out the guest’s name and uses the guest name when introducing the guest to colleagues at Front Desk or other departments

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

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