Guarding Area Manager (Pretoria)

Fidelity Services Group; Gauteng; On-site; ZAR 450,000 - 600,000; Full time

Job summary

A leading security services provider in South Africa is seeking an Operations Manager with extensive experience in the security industry. The ideal candidate will manage multiple Operations Managers, ensuring contractual requirements are met while maintaining strong client relationships. Applicants must have at least 10 years of security industry experience, PSIRA registration, and strong leadership skills. This role demands effective communication, financial acumen, and the ability to drive operational excellence.

Qualifications

• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• PSIRA Registered and Accredited (Min Grade B).

Responsibilities

• Managing several Operations Managers to meet contractual requirements.
• Maintaining relations between Fidelity Security Services Group and clients.
• Evaluating service levels and recommending improvements.
• Dealing with HR and Payroll related queries.

Skills

Leadership skills

Client liaison skills

Organizational skills

Computer literacy

Financial skills

Knowledge of ISO 9001:2008

Interpersonal skills

Education

Matric/Grade 12 Certificate

Tools

Microsoft Office Suite

Job description

Experience, Requirements and Qualifications:

• Matric/Grade 12 Certificate or equivalent.
• Preferably residing in Johannesburg / Midrand close to where clients are based.
• Afrikaans & English speaking, writing and understanding
• Computer literate - email, Word, Excel, PowerPoint, est.
• Must be willing to attend incidents and meet with clients afterhours when required.
• Must be PSIRA Registered and Accredited (Min Grade B) Grade A preferred.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Extensive knowledge on HR and IR Policies and Procedures.
• Strong leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Must have sound knowledge of ISO 9001:2008 Quality Management System and its requirements.
• Financial skills, Budgeting and knowledge of financial reports.
• Sound Planning and Administration skills a must.
• Excellent client liaison skills are critical.

Job Description / Key Performance Areas: (Not totally inclusive)

• Managing several Operations Managers in allocated areas to ensure that contractual requirements are met as stipulated by the Clients.
• Maintaining good relations between Fidelity Security Services Group and the Client with regards to security services rendered.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the clients.
• Constantly evaluating the services levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of Operations Managers and supervision of Security staff to ensure that required performance is met at all times.
• Dealing with all required administration matters.
• Liaising daily with Management and Senior Management on various operational matters.
• Ensuring that all HR and Payroll related queries are dealt with promptly.
• Submitting relevant weekly / monthly incident and general reports as required by Management
• Formulate disciplinary action and attend to CCMA matters.
• Manage vehicle fleet, attend to and investigate all vehicle accidents, complete accident reports and complete all WCA Claims.
• Manage firearm registers and controls with support of Armory. Investigate firearm incidents.
• Liaising daily with Regional Management on various Operational matters.
• Must have sound knowledge of the ISO9001:2008 Management System.

Competencies Required and Personality Attributes:

• Assertiveness.
• Strong leadership abilities and Management competencies.
• Presenting and communicating information.
• Driving and Managing change.
• Persuading and influencing.
• Innovation and change.
• Goal Setting and Organizational Skills.
• Deadline and Results Driven.
• Customer/Client focus.
• Teamwork.
• Development of others.