Growth Operations Associate

Growth Troops; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A healthcare startup is seeking a Growth Operations Associate in Johannesburg to enhance clinic operations and drive growth. The ideal candidate will have 2-4 years of experience in operations or growth roles, be skilled with CRMs, and possess excellent communication abilities. Responsibilities include optimizing workflows, managing integrations, and supporting new hire onboarding.

Qualifications

• 2–4 years of experience in operations or growth roles, preferably in healthcare or startups.
• Skilled in using CRMs and automation/project management tools.
• Able to manage multiple systems and projects simultaneously.

Responsibilities

• Optimize billing systems, patient management, and internal workflows.
• Manage integrations with platforms like GoHighLevel, Office Ally, and Monday.com.
• Serve as liaison with external billing partners and ensure SLA compliance.
• Support the recruitment and onboarding process for new hires.
• Partner with marketing to build and analyze performance of growth campaigns.

Skills

Experience in operations or growth roles

Familiarity with CRMs

Project management skills

Strong communication

Attention to detail

Job description

Drive process improvement and operational excellence

We're hiring a Growth Operations Associate to help us scale our clinic operations. This role is ideal for someone with a few years of experience looking to own systems, coordinate across teams, and help drive meaningful growth.

Key Responsibilities:

• Optimize billing systems, patient management, and internal workflows
• Manage integrations with platforms like GoHighLevel, Office Ally, and Monday.com
• Serve as liaison with external billing partners and ensure SLA compliance
• Maintain and improve SOPs for core processes
• Support the recruitment and onboarding process for new hires
• Partner with marketing to build and analyze performance of growth campaigns
• Identify and act on opportunities to streamline operations
  
  

Qualifications:

• 2–4 years of experience in operations or growth roles, preferably in healthcare or startups
• Skilled in using CRMs and automation/project management tools
• Strong communicator with attention to detail
• Able to manage multiple systems and projects simultaneously
• Data-oriented mindset with light experience in analysis or automation tools