Growth Manager (Pietermaritzburg)

Job title: Growth Manager (Pietermaritzburg)

Job Location: KwaZulu-Natal, Pietermaritzburg
Deadline: May 05, 2025

Minimum Requirements

• Post matric qualification in General Management advantageous
• Sales, Marketing or Management diploma advantageous
• 3 years’ minimum experience, at Mid-Management level
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees
• To communicate with passion the vision and strategy of the branch and its performance
• To make timely, considered decisions for the long-term success and development of the branch

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met
• Submit monthly business plans, operating and sales budget for the branch in accordance with regional requirements
• Manage and ensure accurate forecasting for branch in accordance with Finance
• Manage Branch P&L to ensure profitability is sustained and growth is achieved
• Manage effective collections for the branch

Operations

• Ensure that effective planning / production controls are established in all areas and are a key management tool
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques
• Champion the development of a customer focused quality improvement culture
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
• Ensure that service levels throughout the branch and area are sustained
• Drive a community driven pro-active service throughout the branch by engaging with forums
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
• Conduct client visits for contact crimes

Health, Safety and Environment

• Maintain health & safety policies and working procedures
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

Marketing

• Drive all marketing activations within the branch and have a set annual plan
• Drive customer perception within the branch and address issues highlighted in Customer Perception Surveys
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them
• Drive a culture of “content-creation” to remain relevant in the social media space
• Ensure that OTT strategies are implemented and relevant
• Drive effective / pro-active communications

Commercial

• Be proactive in regularly reviewing customer requirements and feedback
• Communicate with customers on a regular basis
• Ensure close liaison with branch sales team
• Exploit new market and product opportunities via various external routes
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercially viable products

People Management

• Identify training and development needs among staff and coach accordingly
• People management, including all HR related issues as well as staff development
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

Business Development

• Together with operational managers identify Residential Guarding and bulk sale opportunities
• Generate proposals for bulk business / Residential Guarding sites
• Drive community involvement through operational collaborations and the effective communication thereof
• Manage the profitability of Residential Guarding schemes

Attrition and Retention Management

• Manage all elements of attrition with aim to retain clients at all times
• Drive reconnections within the branch
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum