Groups Operations Consultant

Intellistaff Outsourced Services; South Africa; On-site; ZAR 300,000 - 600,000; Full time

Job summary

A leading company in the tourism sector is seeking a Groups Operations Consultant in Sandton, Johannesburg. The consultant will coordinate group travel programs, manage supplier relationships, and ensure compliance with travel regulations. Ideal candidates have extensive industry knowledge, strong administrative skills, and a minimum of 4-5 years of relevant experience.

Qualifications

• Minimum of 4–5 years of experience in inbound tour consulting or group travel coordination.
• Proficiency in reservation and planning systems.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Coordinate and execute land tour programs and special events.
• Support administrative preparation of travel files.
• Maintain relationships with suppliers and manage contracts.

Skills

Strong administrative capabilities

Excellent organizational skills

Clear communication skills

Financial literacy

Strong analytical skills

Education

4-5 years in inbound tour consulting

Tools

Tourplan

WETU

Microsoft Office Suite

Job description

Our Client is Looking for aGroups Operations Consultant to join their team
Location: Sandton, Johannesburg
Key Responsibilities

• Coordinate and execute land tour programs and special events.
• Support the administrative preparation and management of travel files, ensuring operational efficiency and consistent quality control.
• Travel with groups when required and provide on-site coordination.
• Collaborate with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring files are profitable and aligned with margin guidelines.
• Provide ongoing support to the Groups & Incentives team.
• Build and maintain strong relationships with suppliers, ensuring service level standards are upheld.
• Liaise with the accounts team to ensure timely collection of payments and flag potential bad debt.
• Maintain accurate and current records of all confirmed services.
• Assist in preparing travel documents and operating schedules for timely distribution.
• Ensure compliance with international and national travel regulations and restrictions when planning and executing group travel.
• Offer constructive recommendations to management to enhance guest experiences and service delivery.
• Report and escalate all guest or client complaints promptly to the Operations Manager and Groups Reservations Manager.
• Remain on call for major emergencies and communicate immediately with the client and Regional Touring Manager.
• Support special projects and perform additional duties as assigned by management.

Knowledge Required

• Extensive knowledge of the tourism industry, including destination management, market trends, and customer service expectations.
• Strong understanding of terms and conditions, product portfolios, and destinations across Southern and East Africa.
• Business acumen for strategy formulation and commercial decision-making.
• Familiarity with crisis and emergency response protocols.

Qualifications Required

• Minimum of 4–5 years of experience in inbound tour consulting or group travel coordination.

Skills Required

• Strong administrative capabilities with a high level of attention to detail.
• Excellent organizational and time-management skills; proven ability to perform in fast-paced, deadline-driven environments.
• Composure and clarity in high-pressure and emergency situations.
• Exceptional verbal and written communication skills, including the ability to present and report effectively.
• Proficiency in reservation and planning systems (Tourplan preferred), WETU, and Microsoft Office Suite (Excel essential).
• Financial literacy, including budgeting, costing, and yield management.
• Strong analytical and negotiation skills.
• Creative experience design (experiential crafting).
• Understanding of global travel markets and industry channels.

Personal Attributes

• Detail-oriented and proactive.
• Adaptable and responsive to shifting priorities.
• Strong problem-solving and decision-making abilities.
• Multi-tasker with a high level of service orientation.
• Effective in team environments with strong interpersonal skills.
• Skilled in conflict resolution and relationship management.

Desired Skills:

• Groups Operations Consultant
• Group Travel Operations Specialist
• Group Travel Consultant