Groups & Events Supervisor

NH Johannesburg Sandton; Johannesburg; On-site; ZAR 300,000 - 520,000; Full time

Job summary

NH Hotels & Resorts in Johannesburg seeks a Groups & Events Coordinator to manage enquiries, bookings, and timelines for corporate and social events. You will prepare orders, coordinate with departments and maintain client relationships, ensuring high service standards.

Ideal candidates have a diploma or degree in Hospitality or Events Management, strong organisational skills and experience in events. Knowledge of hotel systems and MS Office is preferred.

Qualifications

• Grade 12 or equivalent qualification required.
• Diploma or degree in Hospitality Management, Events Management, Tourism, Business Management or related field advantageous.
• Experience in groups, conferences or events preferred.
• Strong organisational and administrative abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate group and event enquiries, bookings, amendments and cancellations.
• Prepare event orders, itineraries and function sheets for teams.
• Monitor event timelines and ensure timely execution.
• Liaise with Front Office, F&B, Housekeeping and Finance to deliver events.
• Manage client relations and post‑event follow‑ups for improvements.

Skills

Communication skills

Organisational skills

Customer service

Team leadership

Time management

Stakeholder management

Education

Grade 12 or equivalent

Diploma/degree in Hospitality / Events Management or related field

Tools

Microsoft Office

Event management systems

Job description

Job Location:NH Johannesburg SandtonNH Hotels & Resorts is a globally recognised hospitality brand built on three pillars: value for money, prime locations, and service with a human touch. With a strong presence in Europe and the Americas, we are expanding into the Middle East, Asia, and Australasia.Down-to-earth, innovative, reliable, and genuinely friendly — this is what NH stands for. We welcome business travellers, families, couples, and friends looking for a fresh getaway, and we pride ourselves on delivering exactly what our guests need, every time. If you believe great hospitality is about people as much as places, NH is where you belong. Always a pleasure.Key ResponsibilitiesGroups & Events CoordinationManage group and event enquiries, bookings, confirmations, amendments, and cancellations.Coordinate all aspects of group bookings and events, including accommodation, meeting rooms, catering, equipment, activities, and special requests.Prepare and distribute event orders, function sheets, itineraries, and relevant operational information.Ensure all event details are accurate, complete, and communicated to the relevant departments.Monitor group bookings and event timelines to ensure all arrangements are completed within agreed deadlines.Conduct site inspections and client meetings where required.Assist with the planning and coordination of conferences, weddings, corporate functions, celebrations, workshops, and other special events.Client & Guest RelationsServe as a key point of contact for clients throughout the planning and execution of their events.Build and maintain strong professional relationships with clients, event organisers, corporate partners, and other stakeholders.Understand client requirements and provide practical solutions to meet their expectations.Handle client queries, requests, and complaints professionally and promptly.Conduct post-event follow-ups to obtain feedback and identify opportunities for improvement.Team SupervisionSupervise and support staff involved in groups and events operations.Allocate tasks and responsibilities to team members according to operational requirements.Monitor staff performance and ensure service standards are consistently maintained.Assist with staff training, coaching, and development.Promote effective communication and teamwork between the Groups and Events team and other departments.Financial & Administrative ResponsibilitiesEnsure group and event quotations, contracts, invoices, deposits, and payments are accurately processed.Monitor event budgets, billing, and additional charges.Assist with achieving departmental revenue and profitability targets.Maintain accurate records of enquiries, bookings, client correspondence, and event documentation.Follow company policies and procedures relating to credit, deposits, cancellations, and payment terms.Identify opportunities to upsell additional services and generate additional revenue.Operational CoordinationLiaise closely with Front Office, Food & Beverage, Housekeeping, Finance, Sales, Kitchen, Technical Services, and other relevant departments.Attend operational briefings and communicate important event information to the appropriate teams.Monitor events on the day to ensure they run smoothly and according to the agreed programme.Resolve operational issues quickly and professionally.Ensure health, safety, security, and company standards are followed during events.RequirementsGrade 12 or equivalent qualification.Diploma or degree in Hospitality Management, Events Management, Tourism, Business Management, or a related field is advantageous.Previous experience in groups, conferences, events, hospitality, or a similar operational environment.Previous supervisory or team-leadership experience is preferred.Strong organisational and administrative skills.Excellent verbal and written communication skills.Strong customer-service and relationship-management skills.Ability to work under pressure and manage multiple events and deadlines simultaneously.Good financial and commercial awareness.Proficiency in Microsoft Office and relevant hotel/event management systems.Not the right fit? Set up email alerts as new job postings become available that meet your interest!