Groups and incentives Operations Consultant (BH G&I OpsConsultant)

andBeyond; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the tourism sector is seeking a Groups and Incentives Operations Consultant in Johannesburg. This role involves coordinating tours, managing relationships with service providers, and maintaining high standards of customer service. Candidates should have 4-5 years of inbound tour consulting experience and strong administrative skills to ensure smooth operations and client satisfaction. Join us to make impactful travel experiences for groups!

Qualifications

• Knowledge of the tourism industry and travel channels.
• Experience in crisis management protocols.
• Detail-oriented, proactive, adaptable, and service-oriented.

Responsibilities

• Coordinate and execute land tour programs and events.
• Support travel file preparation and ensure effective operations.
• Maintain relationships with partners and monitor service standards.

Skills

Administration skills

Organization

Time management

Communication

Analytical skills

Crisis management

Education

4-5 years previous inbound tour consulting experience

Tools

Excel

Tourplan

Job description

Job title : Groups and incentives Operations Consultant (BH G&I OpsConsultant)

Job Location : Gauteng, Johannesburg Deadline : July 23, 2025 Quick Recommended Links

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KEY OUTPUTS :

• Accountable for coordinating and executing land tour programs and events
• Support the administrative preparation and management of travel files, ensuring effective operations and quality control measures
• Must be available to travel with groups and assist with on-site coordination
• Work closely with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring all files are profitable and margins remain in line with &Beyond guidelines
• Provide proactive support to the Group’s and Incentive’s team
• Maintain good relationships with partners and monitor adherence to service level standards by suppliers
• Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
• Maintain accurate and up-to-date information on all confirmed services
• Assist with preparations of all travel documentation and operating schedules ensuring prompt delivery
• Ensure compliance with country travel restrictions in the administration, planning, and execution of traveling groups.
• Provide recommendations to Operations Manager and Groups Reservations Manager to improve guest experiences and customer service
• Ensure all client and / or guest complaints are forwarded to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
• Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
• Assisting with special projects and any other duties as assigned by Management

KNOWLEDGE REQUIRED :

• In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
• Good understanding of terms and conditions, markets in which andBeyond operates in,product knowledge, third party and andBeyond Product destinations
• Relevant understanding of Business to create and formulate a strategy and makecommercial decisions.
• A good knowledge of South Africa, Southern and East Africa with the ability to providerecommendations and assistance preferable
• Experience of crisis management protocols and procedures, including emergencyresponse and risk mitigation strategies

QUALIFICATIONS REQUIRED :

• Minimum of 4 - 5 years previous inbound tour consulting experience required.

SKILLS REQUIRED :

• Strong administration skills with meticulous attention to detail
• Organization and time management skills - experience in delivering results in a fast-paced performance-orientated environment.
• Ability to work well under pressure
• Able to keep up with moving priorities, projects, clients, and technology.
• Able to think clearly in emergencies and ensure smooth tour operations in accordance with schedules
• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Good understanding of terms and conditions, product knowledge, general knowledge, third party and andBeyond Product destinations
• Financial analysis, modelling and management
• Understanding and knowledge of the different markets in which andBeyond operates in
• Understanding of travel industry channels
• Excellent computer skills including : Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU
• Analytical skills
• Experiential Creativity (Crafting Experiences)
• Yielding

PERSONAL ATTRIBUTES :

• Detail-oriented
• Proactive
• Adaptable
• Decision-maker and problem-solver
• Service-oriented with strong multi-tasking skills