Groups and Incentives Operations Consultant

Wild Dreams Hospitality; Sandton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A luxury travel company in Sandton seeks an experienced professional to manage land tour programs across Southern and East Africa. The ideal candidate must have deep knowledge of the tourism industry, excellent communication skills, and the ability to thrive under pressure. This role requires creativity, organisational skills, and strong analytical capabilities. It is a live-out position with responsibilities including client management and compliance oversight.

Qualifications

• In-depth knowledge of the tourism industry and customer expectations.
• Ability to create strategies and conduct financial analysis.
• Excellent communication, organisation, and time management skills.

Responsibilities

• Deliver and manage land tour programs across Southern and East Africa.
• Coordinate with Operations Manager to ensure profitability.
• Maintain accurate client itineraries and handle complaints.

Skills

Knowledge of tourism industry

Communication skills

Organisational skills

Adaptability

Analytical skills

Negotiation skills

Tools

Tourplan

MS Office

Job description

This renowned luxury travel company is built on passionate, purpose-driven individuals who go above and beyond to deliver exceptional guest experiences while championing sustainability. They are looking for a highly organised, adaptable professional with sharp attention to detail and strong communication skills—someone who thrives under pressure and brings creativity, composure, and commercial insight to every journey they manage.

Candidate Requirements :

• Must have an in-depth knowledge of the tourism industry, destination management, and customer expectations.
• Should have a strong understanding of terms, conditions, and markets where the company operates, along with excellent product knowledge.
• Must have the ability to create strategies, make commercial decisions, and conduct financial analysis and management.
• Should have excellent communication, organisation, and time management skills, with adaptability in high-pressure situations.
• Should be proficient in relevant software (Tourplan, MS Office).
• Must possess strong analytical and negotiation skills.
• Should be service-oriented, detail-oriented, proactive, and capable of crisis management, conflict resolution, and teamwork.

Key Outputs :

• Responsible for delivering and managing land tour programs and events across Southern and East Africa.
• Coordinate with Operations Manager to ensure profitability.
• Maintain accurate, up-to-date information on confirmed services and oversee client itineraries.
• Ensure compliance with travel restrictions and maintain relationships with partners and suppliers.
• Address client complaints promptly, ensuring proper escalation to management when necessary.
• Be on call for emergencies, assist with special projects, and support operations and accounts teams.

This is a live-out position.