Groups And Incentives Operations Consultant

Andbeyond Travel; Gauteng; On-site; ZAR 30,000 - 50,000; Full time

Job summary

Andbeyond Travel is seeking a Groups and Incentives Operations Consultant to coordinate exciting land tour programs and ensure client satisfaction. This role involves working closely with the Reservations and Operations Managers to maintain profitability, manage travel documentation, and handle client interactions during emergencies. Candidates with a minimum of 4-5 years of experience in tour consulting and excellent organizational skills are encouraged to apply.

Qualifications

• 4-5 years of inbound tour consulting experience.
• Deep knowledge of tourism industry and customer expectations.
• Ability to work under pressure and handle multiple priorities.

Responsibilities

• Coordinate and execute land tour programs and events.
• Provide recommendations to improve guest experience and customer service.
• Be on call for emergencies and coordinate with clients.

Skills

Organizational skills

Communication skills

Crisis management

Negotiation skills

Analytical skills

Problem-solving skills

Tools

Excel

Reservation systems

MS Office

Job description

Groups and Incentives Operations Consultant

Join to apply for the Groups and Incentives Operations Consultant role at andBeyond Travel.

About andBeyond: Built on the strength of remarkable people who are passionate, dedicated, and focused on guest experience, community, and environmental sustainability.

Key Responsibilities:

1. Coordinate and execute land tour programs and events.
2. Support administrative preparation and management of travel files, ensuring operational efficiency and quality control.
3. Travel with groups and assist on-site coordination as needed.
4. Collaborate with the Reservations and Operations Managers to ensure profitability and margin compliance.
5. Support the Groups & Incentives team and maintain good partner relationships.
6. Monitor service level adherence by suppliers.
7. Assist with travel documentation and schedules, ensuring timely delivery.
8. Ensure compliance with travel restrictions during group operations.
9. Provide recommendations to improve guest experience and customer service.
10. Handle client/guest complaints promptly and escalate as necessary.
11. Be on call for emergencies and coordinate with clients and regional managers.
12. Assist with special projects and other duties as assigned.

Knowledge & Qualifications:

• At least 4-5 years of inbound tour consulting experience.
• Strong administrative, organizational, and communication skills.
• Deep knowledge of the tourism industry, destinations, and customer expectations.
• Understanding of crisis management and risk mitigation.
• Proficiency in Excel, reservation systems, and MS Office.
• Ability to work under pressure and handle multiple priorities.
• Good analytical, negotiation, and creative skills.

Personal Attributes: Detail-oriented, proactive, adaptable, decisive, service-oriented, team player, problem-solver, and resilient.

Additional Notes: The candidate should be flexible, energetic, and able to work under pressure. The company reserves the right not to make an appointment.

Employment Details: Full-time, Mid-Senior level, in the hospitality and travel industry, based in Johannesburg or surrounding areas.

Note: This job posting is active; no indication of expiration was found.