Groups And Incentives Operations Consultant

Andbeyond; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading tourism company in South Africa is seeking an experienced Tour Consultant to manage and execute tour programs. The successful candidate will possess strong administrative skills, a deep understanding of the tourism industry, and the ability to deliver excellent guest experiences while maintaining commercial profitability.

Qualifications

• Minimum of 4-5 years inbound tour consulting experience required.

Responsibilities

• Coordinate and execute land tour programs and events.
• Support administrative preparation and management of travel files.
• Maintain relationships with partners and manage adherence to service levels.

Skills

Attention to detail

Organization

Time management

Excellent communication

Financial analysis

Analytical skills

Problem-solving

Service-oriented

Tools

Excel

Tourplan

MS Office

Teams

WETU

Job description

Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily, along with caring for the sustainability of our communities and environment. Every single '&Beyonder' makes a significant difference to our success and our contribution to the world, regardless of their role or function.

For this reason, we choose '&Beyonders' very carefully – they are the strength and the future of this company.

KEY OUTPUTS :

• Accountable for coordinating and executing land tour programs and events.
• Support the administrative preparation and management of travel files, ensuring effective operations and quality control measures.
• Must be available to travel with groups and assist with on-site coordination.
• Work closely with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring all files are profitable and margins remain in line with &Beyond guidelines.
• Provide proactive support to the Group's and Incentive's team.
• Maintain good relationships with partners and monitor adherence to service level standards by suppliers.
• Support and communicate with accounts teams to ensure debtors are collected timely and inform management of any potential bad debt.
• Maintain accurate and up-to-date information on all confirmed services.
• Assist with preparations of all travel documentation and operating schedules, ensuring prompt delivery.
• Ensure compliance with country travel restrictions in the administration, planning, and execution of traveling groups.
• Provide recommendations to Operations Manager and Groups Reservations Manager to improve guest experiences and customer service.
• Ensure all client and/or guest complaints are forwarded to Operations Manager and Groups Reservations Manager for immediate response and follow-up.
• Be on call for any major emergencies and immediately alert the client and Regional Touring Manager.
• Assist with special projects and any other duties as assigned by Management.

KNOWLEDGE REQUIRED :

• In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations.
• Good understanding of terms and conditions, markets in which &Beyond operates, product knowledge, third-party and &Beyond product destinations.
• Relevant understanding of Business to create and formulate strategies.
• A passion for delivering service excellence.
• Good knowledge of South Africa, Southern and East Africa, with the ability to provide recommendations and assistance.
• Experience with crisis management protocols, including emergency response and risk mitigation strategies.

QUALIFICATIONS REQUIRED :

Minimum of 4 - 5 years previous inbound tour consulting experience required.

SKILLS REQUIRED :

• Strong administration skills with meticulous attention to detail.
• Organization and time management skills, with experience in delivering results in a fast-paced, performance-oriented environment.
• Ability to work well under pressure and adapt to changing priorities.
• Excellent communication skills (verbal, written, reporting, body language).
• Good understanding of terms and conditions, product knowledge, third-party and &Beyond product destinations.
• Financial analysis, modelling, and management skills.
• Understanding of the travel industry channels and markets.
• Proficiency in computer skills including Excel (essential), Tourplan (preferred), MS Office, Teams, WETU.
• Analytical and negotiation skills.
• Experiential creativity in crafting experiences.

PERSONAL ATTRIBUTES :

• Detail-oriented, proactive, adaptable, decisive, and a problem-solver.
• Service-oriented with strong multi-tasking skills.
• Effective teamwork and interpersonal skills.
• Conflict management and resolution abilities.

The successful candidate should have an enquiring mind, be methodical, attentive to details, creative, perseverant, patient, able to work under pressure, flexible, decisive, and able to overcome obstacles. We reserve the right to not make an appointment.