GROUP TRAVEL OPERATIONS EXECUTIVE

Ambitions Travel & Luxury Hospitality Recruitment; Johannesburg; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A specialized travel recruitment agency is seeking a Group Travel Operations Executive in Johannesburg. The role offers a competitive salary and includes managing land tour programmes and events. Ideal candidates need a minimum of 4 years of inbound tour consulting experience, knowledge of Southern and East Africa, and strong organizational skills. Benefits include medical aid contributions and travel opportunities.

Benefits

Competitive salary

Performance-based bonus

Medical aid contributions

Provident fund benefits

Exciting travel opportunities

Qualifications

• Minimum 4 years of inbound tour consulting experience in the travel industry.
• Strong understanding of tourism sector and current trends.
• Exceptional time management skills in a fast-paced environment.

Responsibilities

• Coordinate and manage land tour programmes and events.
• Assist with administrative tasks and maintain accurate travel files.
• Travel with groups to oversee on-site logistics.

Skills

Inbound tour consulting experience

Knowledge of Southern and East Africa

Organizational skills

Communication skills

Financial analysis skills

Negotiation skills

Tools

Excel

MS Office

WETU

Tourplan

Job description

Overview

GROUP TRAVEL OPERATIONS EXECUTIVE

JOHANNESBURG – HYBRID

COMPETITIVE SALARY PLUS BENEFITS

Our Customer:

We are thrilled to be recruiting for our customer, a multi-award-winning, renowned travel company that genuinely cares about nature, culture, and conservation. With a focus on luxurious, landmark destinations and a deep passion for wildlife, they are celebrated for creating unforgettable experiences that leave a positive impact on both people and the planet.

They are currently seeking a Group Travel Operations Executive to join their dynamic and passionate team. This is a fantastic opportunity to be part of a purpose-driven company known for its excellence and long-standing commitment to sustainable travel.

In this Group Travel Operations Executive role, you will benefit from a competitive salary, performance-based bonus, and contributions towards medical aid and provident fund. You’ll also enjoy exciting travel opportunities as part of a supportive, forward-thinking team.

Responsibilities

• Coordinate and manage land tour programmes and events from start to finish
• Assist with administrative tasks and maintain accurate travel files and service records
• Travel with groups as needed to oversee on-site logistics and guest satisfaction
• Work closely with Reservations and Operations Managers to ensure commercial profitability
• Monitor supplier service levels and maintain strong partner relationships
• Liaise with accounts teams to support timely debt collection and flag potential risks
• Ensure all travel documentation and schedules are prepared and delivered promptly
• Stay informed on country travel restrictions and ensure group compliance
• Support handling of guest feedback, complaints, and emergencies
• Contribute to projects and assist management as required

Experience Required

• Must have a minimum of 4 years of inbound tour consulting experience within the travel industry
• Strong understanding of the tourism sector, including current trends, customer expectations, and travel industry channels
• Solid knowledge of Southern and East Africa with the ability to advise on destinations and experiences
• Proven ability to craft strategic and commercial decisions using sound business acumen
• Familiarity with products, third-party offerings, and applicable terms and conditions
• Experienced in handling crises, emergency responses, and operational risk management
• Exceptional organisational and time-management skills, with the ability to prioritise in a fast-paced environment
• Excellent communication skills
• Proficient in Excel, MS Office, Teams, WETU, and reservation systems (Tourplan preferred)
• Skilled in financial analysis and margin management
• Creative and resourceful in designing unique, experience-led itineraries
• Strong negotiation, administrative, and analytical skills with high attention to detail

Benefits and Perks

• Great Salary
• Bonus
• Medical aid contributions
• Provident funds benefits
• Travel opportunities

Click here to apply for this Group Travel Operations Executive job, which is being recruited by Zhané Frankson and Ambitions Travel Recruitment, a boutique recruitment agency, specialising in leisure travel and luxury hospitality roles, and known for sourcing hard-to-find talent.

Important

1. If this role ticks your boxes and you’ve got the relevant experience, then click and apply
2. If this role isn’t for you but you’d be keen to receive suitable job alerts, then register with us now www.ambitionstravelrecruitment.com
3. Due to the massive number of applications, we receive, we’re usually only able to reply to candidates whose requirements meet our customers’ needs. We’re super grateful that you take the time to apply, and we will save your CV and be in touch for other suitable roles
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