Group Operations Manager

Job Responsibilities

1. Oversee day-to-day operations across a portfolio of 5-star lodges and hotels
2. Support and guide General Managers in operational decision-making and service delivery
3. Ensure consistent guest experiences aligned with the brand's luxury identity
4. Analyse property performance, identify gaps, and implement improvement strategies
5. Develop and standardise SOPs, training protocols, and operational policies across all properties
6. Monitor budgets, financial KPIs, staffing levels, and service quality
7. Collaborate with departments such as HR, Finance, F&B, Housekeeping, and Maintenance
8. Lead by example supporting properties during high season, emergencies, or key events
9. Ensure compliance with health, safety, and legal standards at all properties
10. Report directly to senior executive leadership and contribute to group-level planning

Minimum Requirements

1. Minimum 8-10 years of experience in senior hospitality operations roles
2. Proven experience managing or overseeing multiple luxury properties (hotel and/or lodge experience essential)
3. Strong financial acumen and operational insight
4. Excellent leadership, mentoring, and communication skills
5. Experience in remote locations and/or lodge-based operations is a strong advantage
6. Willing and able to travel frequently across Southern Africa (driver's license essential)
7. Strategic thinker with a hands-on, solutions-driven approach
8. Impeccable attention to detail and a passion for 5-star guest service
9. Hospitality degree or diploma required

Additional Information

1. Lead and influence a prestigious, growing portfolio of 5-star properties
2. Work with a passionate, values-driven executive team
3. Competitive salary with travel allowances and performance bonuses
4. Unique career opportunity in one of Africa's top luxury hospitality brands
5. Travel to breathtaking locations and work with iconic lodges and hotels