Group Operations Manager

Phoenix Recruitment; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic General Manager for their luxury lodge operations. This role involves overseeing all aspects of the lodge's operations, including strategic planning, resource management, and team leadership. The ideal candidate will have a proven track record in the hospitality industry, particularly within luxury lodges, and possess strong communication and problem-solving skills. Join a forward-thinking company that values sustainability and excellence in guest experience, where your leadership will directly contribute to the success and reputation of the lodge.

Qualifications

• 5+ years of General Management experience in the Hospitality Industry.
• Strong leadership and financial acumen with a customer-centric approach.

Responsibilities

• Oversee lodge operations and manage budgets to maximize profitability.
• Develop operational strategies and collaborate with senior management.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Customer Service Skills

Negotiation Skills

Multitasking

Education

Grade 12

Formal hotel/hospitality tertiary qualifications

Tertiary education in Sales & Marketing

Tools

MS Word

Excel

PowerPoint

OPERA PMS

NEBULA

APEX Systems

Job description

Duties :

1. Operational Management : Oversee all aspects of the lodges operations together with the Lodge Resident Manager.
2. Manage the lodges budget, track revenue and expenses, and implement strategies to maximize profitability.
3. Prepare regular reports on the lodges performance, including occupancy rates, revenue, and expenses.
4. Address and resolve any issues or problems that arise in a timely and effective manner, including management of Annual Union Negotiations.
5. Promote sustainable practices within the lodge, such as water conservation, waste reduction, and energy efficiency.

Strategic Planning :

1. Develop and implement operational strategies aligned with the organizations overall goals.
2. Collaborate with senior management to formulate long-term plans and objectives.
3. Drive the broader goals of the group as agreed with the General Manager of Operations.

Resource Management :

1. Oversee the allocation of resources, including personnel, equipment, and finances.
2. Optimize resource utilization to maximize efficiency and minimize costs.

Process Optimization :

1. Continuously evaluate and improve operational processes for enhanced efficiency and productivity.
2. Implement best practices and innovative solutions to streamline workflows.

Supply Chain Management :

1. Ensure a seamless flow of goods and services from suppliers to customers.
2. Mitigate risks in the supply chain and establish strong vendor relationships.

Team Leadership :

1. Effective leadership and management skills.
2. Build and lead a high-performing operations team.
3. Foster a collaborative and positive work environment to enhance team morale and productivity.
4. Leading, training and motivating the teams.

Quality Control :

1. Establish and enforce quality control standards to meet customer expectations.
2. Implement measures to identify and rectify defects or inefficiencies in processes.
3. Drive the lodges quality plan and implement all required standards.

Risk Management :

1. Identify potential risks and develop strategies to mitigate them.
2. Establish contingency plans to ensure business continuity in the face of unforeseen challenges.

Technology Integration :

1. Evaluate and implement technology solutions to enhance operational efficiency.
2. Stay abreast of technological advancements to leverage cutting-edge tools.
3. Collaborate with cross-functional teams to ensure alignment with organizational goals.

Requirements :

1. Grade 12 Formal hotel / hospitality tertiary qualifications.
2. Tertiary education in Sales & Marketing would be advantageous.
3. A minimum of 5 years General Management experience in Hospitality Industry with proven track record within a Luxury Lodge environment.
4. Excellent communication, customer service & organization skills, possessing a good command of the English language.
5. Strong leadership, communication, problem-solving, and organizational skills, along with financial acumen and a customer-centric approach to ensure smooth operations and guest satisfaction.
6. Able to multitask and deliver in accordance with company standards.
7. Ability to handle pressure, and addressing and resolving conflicts professionally and efficiently if required.
8. Valid RSA ID.
9. Valid Drivers License and own vehicle required.
10. Position includes extensive travel.
11. Knowledge of Game Reserve Operations and an understanding of luxury safari operations to ensure the implementation and delivery of luxury standards in all properties.
12. Dynamic self-starter Personality profile to match relevant skills.
13. Well presented.
14. Excellent verbal and written communication skills.
15. Team player with high level of dedication.
16. Good negotiation skills.
17. Proficient in MS Word, Excel and PowerPoint.
18. Knowledge of OPERA PMS, NEBULA and APEX Systems.