Group Manager - Process Training

WNS Global Services; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic Training Manager to oversee end-to-end training processes. This role involves managing training performance, ensuring effective communication with clients, and leading a team in a fast-paced environment. The ideal candidate will have a strong background in training management, excellent data analytics skills, and the ability to foster a coaching environment. If you're passionate about developing talent and driving performance in a 24/7 operational setting, this opportunity is perfect for you.

Qualifications

• Minimum 5 years in the training department with a sound understanding of training functions.
• At least 3 years of team management experience.

Responsibilities

• Manage end-to-end training activities including hiring and process nesting.
• Ensure timely and accurate sharing of training reports with stakeholders.

Skills

MS Office (Excel, PowerPoint)

Team Management

Data Analytics

Communication Skills

Training Performance Management

Education

Undergraduate/Graduate

IATA/UFTA Certification

Job description

Role :

End to End Training Ownership : Will be responsible for end-to-end activities including hiring preprocess, process nesting, floor activities related to training.

People Management :

Should be able to identify Early Warning Signals (EWS), provide feedback, and create a coaching environment for deputy manager trainers and trainees.

Key Accountabilities :

• Training Performance : End-to-end responsibility of training deliverables like throughput, certification, early production performance, etc.
• Performance Management : Should have excellent knowledge of training metrics, data analytics. Review training performance with reporting managers and ensure action plans are followed.
• Escalation Management : Manage all internal and external escalations.
• Client Management : Manage client communication including reports, reviews, audits, etc.
• Reporting : Ensure timely and accurate sharing of all training reports with stakeholders and clients.
• Review : Create review decks, present them, and maintain an action registry for open items.
• Content Review : Direct the team to conduct accurate Training Need Identification (TNI) and update training plans accordingly.
• Knowledge Management : Ensure timely floor agent checks, refreshers, etc.
• Stakeholder Management : Manage internal communications with peers and stakeholders.
• Coordination : Coordinate activities within and outside the team to ensure smooth operations.
• Audits : Manage internal and external audits.

Knowledge / Qualification :

• Undergraduate / Graduate
• IATA / UFTA certification preferred

Special Role Requirement :

• Willingness to work in a 24/7 environment
• Willing to work without weekend offs

Additional Skills :

• Excellent knowledge of MS Office tools (Excel, PowerPoint, etc.)
• LEAN / YB / GB certification preferred
• Experience in team and multi-location handling preferred
• Excellent written and verbal communication skills

Qualifications :

Graduate

Work Experience :

• Travel Experience: 3 Years (Desirable)
• OTA Experience: 1 Year (Desirable)

Training Experience :

Minimum 5 years in the training department, with a sound understanding of training functions.

Team Management :

At least 3 years of team management experience.

Additional Information :

• US Night Shift 24/7

Remote Work :

Employment Type: Full-time

Key Skills :

Car Driving, Apache, Import, Back Office Operations, Accident Investigation

Vacancy :

1