Group HR Manager - Hospitality & Service Excellence

Village n Life; Cape Town; On-site; ZAR 1,100,000 - 1,600,000; Full time

Benefits offered by this job

Competitive remuneration

Direct impact across the group

Supportive leadership

Growth opportunities

Job summary

Village n Life is seeking a Group Human Resources Manager to guide the people function across seven-day hospitality operations, including hotels, spas and F&B. You will drive governance, culture and consistent people practices aligned with long-term goals.

You will lead recruitment, training, wellness and labour processes, partnering with senior managers to balance fairness, compliance and service excellence in a fast-paced environment.

Qualifications

• Relevant tertiary qualification in Human Resources, People Management or Organisational/Industrial Psychology.
• Minimum 5 years’ experience in an HR leadership role.
• Hospitality or hotel-group experience strongly preferred, with comfort navigating a multi-property operational environment.
• Confident understanding of HR legislation and compliance across service-based teams.
• Experience with payroll systems (VIP Premier preferred), HRIS and time‑and‑attendance tools.
• Strong communication skills and the ability to support managers through complex decisions.
• Sound judgement with the capacity to balance fairness, compliance and service context.
• Hands-on, steady leadership style suited to a fast-paced, people-centric industry.
• Valid driver’s licence and reliable transport.

Responsibilities

• Lead and manage the HR Department, keeping delivery steady across all properties.
• Strengthen and maintain HR policies, procedures and group frameworks.
• Oversee recruitment standards, job descriptions and selection protocols for hotel, spa, F&B and support teams.
• Guide manpower planning, salary bands and remuneration structures in partnership with Finance.
• Support payroll alignment, statutory accuracy and time-sensitive submissions.
• Manage induction, property onboarding, annual reviews and career development pathways.
• Oversee training programmes for service-driven teams, including guest-facing standards and operational readiness.
• Monitor compliance with labour legislation and manage disciplinary processes, CCMA representation and grievances.
• Coordinate Employment Equity plans, WCA claims and Skills Development reporting.
• Oversee staff scheduling protocols, roster guidance and overtime controls within a 24/7 hospitality environment.
• Manage employee accommodation, welfare matters and recognition programmes.
• Support leave planning, uniform standards and group HR audits.
• Strengthen HR reporting, track key people metrics and guide leadership using these insights.
• Partner with senior managers to shape HR solutions that support operational and service needs.

Skills

HR leadership

People management

Payroll systems

HRIS

Communication skills

Decision making

Education

Relevant HR qualification

Tools

VIP Premier

HRIS

Time & attendance tools

Job description

Village n Life is seeking a Group Human Resources Manager to guide the people function across seven-day hospitality operations, including hotels, spas and F&B. You will drive governance, culture and consistent people practices aligned with long-term goals.

You will lead recruitment, training, wellness and labour processes, partnering with senior managers to balance fairness, compliance and service excellence in a fast-paced environment.