Group Communications Specialist

What will you do?

This exciting opportunity is available in our Corporate Communications department at Head Office in Cape Town to fulfil a Group Communications Specialist role.

The Communication Specialist will be responsible for the achievement of communication plans that are aimed at specific stakeholders (internal or external).

What will make you successful in this role?

• Enable tactical delivery of communication plans.
• Provide answers to media enquiries (including drafting and sign-off).
• Monitor delivery of agencies on implementation of plans.
• Form communication partner for cross-function teams within various Business Units (BU) to plan for delivery of communication services.
• Ensure alignment with various Bus serviced by the role, i.e. SCS, SSS, Market Development etc.
• Conduct communication audits to measure achievement of objectives.
• Manage communication to stakeholders, establish and maintain a business relationship from a communications environment.
• Assist and advise all divisions in their communication efforts to stakeholders (communication action plans).

Qualification And Experience

• Relevant Degree Qualification in Communication / Journalism / PR or similar
• Experience in conceptualising, editing, summarising and rewriting copy
• At least 5 years’ communication experience, including journalistic/writing experience as well as experience in a corporate communication environment, preferably in financial services would be advantageous,
• Crisis management experience
• Experience working with digital/social media
• Experience in developing and executing successful communications plans directed towards multiple stakeholders
• Abreast of current communications trends

Knowledge And Skills

• In depth knowledge of the media industry and financial services industry
• Good understanding of the South African media landscape
• Computer literate (MS Office package)
• Writing and editing knowledge
• Independent worker
• Can work as a part of a team
• Have an interest in current affairs
• Business/commercial acumen
• Good verbal and written communication skills
• Influencing skills
• Fluency in written and spoken English
• Strong negotiating and influencing skills
• Project management skills
• Budget management skills
• Delivery/results oriented
• Strong research skills
• Ability to write concisely
• Deadline driven
• Self-driven
• Lateral thinker i.e. can see the bigger picture/ alternatives
• Negotiation skills
• A team player

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

About The Company

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions, including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!