Group And Individual Reservationist

Findojobs South Africa; Wes-Kaap; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A recruitment agency is seeking a Group and Individual Reservationist based in Cape Town. The ideal candidate should have at least 2 years of experience in reservations, proficiency in Microsoft Office and Opera, excellent communication skills, and a strong customer-oriented approach. This role involves managing reservations and assisting in promoting hotel facilities, with a preference for candidates with hospitality qualifications.

Qualifications

• Minimum 2 years' experience in individual and group/block reservations.
• Experience with banqueting & events booking.
• Fluent in English, both verbal and written.

Responsibilities

• Ensure all reservations are entered promptly and accurately.
• Respond to banquet & events reservation requests.
• Assist in promoting the hotel's facilities.

Skills

Customer-oriented service

Excellent communication skills

Time management

Emotional intelligence

Education

Grade 12 (Std. 10)

Hospitality qualification

Relevant tertiary qualifications (front office, NQ Level 2)

Tools

Microsoft Office

INFOR

Opera

MS Windows

Excel

Job description

Job Description

Red Ember Recruitment is seeking to hire a Group and Individual Reservationist based in Cape Town.

• Ensure all reservations are entered or responded to promptly, accurately, and confirmed within the company's turnaround policy.
• Check all reservations/downloaded bookings from the Central Reservation Office, confirm and send correspondence as necessary.
• Respond to and confirm banquet & events reservation requests promptly and accurately, adhering to the company's policies.
• Ensure compliance with reservation, events policies, and procedures regarding payments, confirmations, & terms, aligned with a 5-star hotel standard.
• Assist the Sales & Marketing department in promoting and selling the hotel's facilities to prospective guests.
• Maintain effective communication between the reservations/banqueting department and all operational departments.
• Manage room type overbooking proactively to prevent hotel overbooking.
• Ensure deposits and contracts are received timely and accurately; report deviations to the Reservations Manager.
• Stay informed about industry trends and suggest improvements to hotel occupancy.
• Perform general office and administrative duties.
• Maintain all guest, agent, and company profiles in Opera.
• Handle guest queries professionally.
• Perform any other relevant duties as required.

Requirements

• Minimum 2 years' experience in individual and group/block reservations.
• Experience with banqueting & events booking.
• Proficient in Microsoft Office.
• Experience with INFOR or Opera for individual and group reservations (essential).
• Experience with INFOR or Opera front office and cashiering functions (advantage).
• Excellent administrative skills.
• Experience setting up group contracts and invoices.
• Good understanding of revenue control and yield management.
• Fluent in English, both verbal and written.
• Excellent telephonic and written communication skills.
• Ability to work under pressure and manage time effectively.
• High emotional intelligence.
• Ability to work independently and within a small team.
• Customer-oriented with professional charm and sophistication (advantage).
• Presentable appearance.
• Willingness to work shifts and occasional overtime.
• Minimum Std. 10 (Grade 12).
• Relevant tertiary qualifications (front office, NQ Level 2, or similar) are advantageous.

Additional Requirements

• Proficient in MS Windows and Excel.
• Hospitality qualification preferred.
• Relevant experience in a similar establishment within the industry.
• Basic financial reporting skills.
• Valid driver’s license.