Group Aftersales Field Operations Manager (Permanent)

Profile Personnel; Gauteng; On-site; ZAR 600,000 - 850,000; Full time

Job summary

A leading company is seeking a Group Aftersales Field Operations Manager to oversee operations and drive sales for parts and services across a significant dealer network. This role requires a strong background in sales and marketing management, with a focus on achieving performance metrics and enhancing customer satisfaction.

Qualifications

• 5-8 years of relevant management or specialist experience in Sales and Marketing.
• Understanding of financial measures and dealer network principles.
• Experience in forecasting and setting sales targets.

Responsibilities

• Manage field force team for after-sales and set sales targets.
• Coordinate dealer training for Service and Parts departments.
• Develop and implement strategies to boost sales performance.

Skills

Sales Management

Marketing Management

Financial Analysis

Sales Target Setting

Customer Relationship Management

Forecasting

Education

Degree in Sales & Marketing Management

Tools

SAP

MS Office

QMF

Job description

Group Aftersales Field Operations Manager

The future of mobility is changing.

Volkswagen produces vehicles in 14 countries and delivers them to customers in more than markets worldwide.

Electromobility, smart mobility, and digital transformation are our core topics for the future.

The company is the epitome of mobility, not only today but also tomorrow.

Join us to develop new solutions with your curiosity and ideas.

We offer a diverse team that supports your growth and potential.

Applications are invited from qualified and experienced candidates for the position of Group Aftersales Field Operations Manager in the Group Aftersales Department – NSO Sandton.

Brief Role Description

The successful candidate will manage the specialist field force team for after-sales, focusing on company and Group Parts turnover objectives, oil & tyres, motor body repairs, and converters.

The role involves interfacing the Group Parts Division with the dealer network through consultations and activities in the Dealer Support Centre, aiming to create top-performing motor dealer franchise parts departments that support high customer satisfaction within South Africa and the Sub-Sahara Region.

Possible Tasks within this Role

Set achievable sales targets through research and dealer consultation to optimize genuine parts sales.

Manage Company Group Africa and dealer organizations to achieve sales results above budget.

Develop and coordinate annual incentive trips for PARTS and SERVICE Departments.

Manage the field force and dealers to meet desired objectives.

Provide consultation and dealer feedback via mystery shopping and franchise standards audits through Regional Parts Managers and the Dealer Support Centre.

Coordinate dealer meetings, including sub-committees, roadshows, launch events, and individual groups, providing accurate feedback on current and strategic issues.

Support dealer training for Service and Parts departments, ensuring qualified staff are always at the forefront.

Conduct follow-up meetings with dealers not achieving results to discuss reasons and actions to improve performance.

Facilitate customer (dealer) survey feedback and develop action plans to address gaps, communicating strategies to the network.

Ensure departmental operations meet objectives, budget, staff training, and development targets.

Develop strategies to improve Homogenous Part Groups sales and address declining performance.

Build relationships with senior stakeholders in the insurance industry to generate leads, increase market share for the Save a Car Program, and boost sales potential for Group Parts.

Qualification Requirements

Degree in Sales & Marketing Management

Experience Needed

5-8 years of postgraduate management or specialist experience in Sales and Marketing

Understanding of financial measures and principles, preferably with all Brands in the Dealer Network

Experience or understanding of advertising business

Forecasting and target-setting experience

Proficiency in QMF and MS Office

Mandatory knowledge of SAP

Added Advantages

Experience or understanding of the Aftersales environment

Broad exposure to Group Parts business

Please forward your CV and supporting documentation to (emailprotected).

If you do not hear from Profile Personnel within 14 days, please consider your application unsuccessful.

All applications will be added to our database for future vacancies.