Graduate, Technical Support (Spanish Language)

Digicert; Pretoria; On-site; ZAR 200,000 - 400,000; Full time

Job summary

An established industry player is seeking a Graduate for Technical Support with Spanish proficiency to join their dynamic team. This remote position involves being the primary contact for customers, resolving their concerns, and collaborating with various internal teams to enhance customer satisfaction. The ideal candidate will have a strong background in customer service, technical support, and a passion for technology. With a commitment to diversity and inclusion, this company offers an exciting opportunity to thrive in a supportive environment while contributing to innovative solutions in digital trust.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Education Support Program

Gym Reimbursement

Life Insurance

Disability Insurance

Sabbatical

Qualifications

• Proficiency in Spanish is essential for this role.
• Strong preference for candidates with a Computer Science or IT qualification.
• 0+ years of technical support or IT experience required.

Responsibilities

• Deliver world-class customer service to resolve customer concerns.
• Build long-term relationships with clients to ensure loyalty.
• Partner with technical support engineers to resolve issues.

Skills

Spanish proficiency

Customer service skills

Technical support experience

Problem-solving skills

Adaptability

Education

Computer Science qualification

Information Systems qualification

Information Technology qualification

Tools

CRM tool

Microsoft Windows Servers

Apache (OpenSSL)

Linux

Job description

Graduate, Technical Support (Spanish Language)

Pay Competitive

Employment type: Full-Time

Job Description

Req#: 6790515002

ABOUT DIGICERT

We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by major ecommerce brands, the world’s largest companies, major cloud providers, entire country financial systems, and even surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s digital trust for the real world.

POSITION SUMMARY:

We are in the market for a Graduate, Technical Support with native, bi-lingual or business proficiency in Spanish to join our Technical Support team based in Cape Town.

As a Graduate, Technical Support (Spanish Language), you will be the primary point of contact for our customers and will partner with our product, engineering, and marketing teams to resolve customer issues, drive improvements, and set customers up for success. DigiCert’s Technical Support team exhibits high energy, deep technical skills, and a drive to get things done.

This is a remote position.

WHAT YOU WILL DO:

• Deliver world-class customer service to resolve customer concerns and retain customers.
• Build successful long-term relationships with external clients to ensure customer loyalty.
• Partner with technical support engineers to resolve issues reported by customers.
• Engage with internal and external customers via support tickets, email, phone, and chat.
• Receive inbound customer emails or calls and place outbound follow-up emails or calls during scheduled hours to provide a delightful customer experience at all times.
• Achieve productivity-related targets including support tickets processed, average response time, average time to close, etc.
• Actively contribute to web self-help by using Knowledge Centred Support (KCS) principles.
• Gather accurate information and document customer issues in our CRM tool.
• Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times.

WHAT YOU HAVE:

• Native, bi-lingual or business proficiency in Spanish (essential)
• Computer Science, Information Systems or Information Technology qualification (strongly preferred)
• 0+ years technical support or IT client interfacing experience.
• Basic understanding of Internet principles, terminology, and functionality.
• Basic understanding of networking protocols and devices, web servers, and VPN.
• Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous).
• Familiarity with UNIX script commands, website/web server administration (advantageous).
• Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux, and other server administration (advantageous).
• Certifications such as CISSP, MCSE, and CCNA (advantageous).
• Adaptable, versatile, customer-obsessed, solution-oriented, proactive, and passionate about technology.

WHAT'S IN IT FOR YOU:

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply.

About the company

SSL certificates by DigiCert secure unlimited servers with the strongest encryption and highest authentication available.