Graduate Software Support Analyst (UK Hours)

MRI Software; Wes-Kaap; Hybrid; ZAR 23,000 - 35,000; Full time

Job summary

MRI Software, a leader in real estate software, is seeking a Graduate Software Support Analyst for their Cape Town office. This role involves providing technical support, working closely with clients, and developing skills in a collaborative environment. Ideal candidates will have a background in SQL and PL/SQL, and a passion for problem-solving in a dynamic software company.

Benefits

Office breakfasts

Quarterly lunches

Medical Aid Scheme

Personal Pension plan

Parental Leave benefit

25 days of annual leave plus public holidays

Tuition Reimbursement Schemes

Flex Time Off

Work from anywhere in the world for two weeks

Qualifications

• Existing knowledge of SQL and PL/SQL required.
• Desire to gain experience in corporate software support.

Responsibilities

• Provide technical support for software products.
• Analyse complex software issues.
• Engage with clients to deliver exceptional customer experience.

Skills

SQL

PL/SQL

Technical Support

Communication

Education

Bachelor's Degree or equivalent

Job description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Please note, the successful candidate will be required to work UK hours, 09:00 to 17:30, Monday to Friday, and therefore will be able to take leave on UK public holidays in place of recognised South African public holidays.

MRI Software is seeking a motivated Graduate Software Support Analyst to join our dynamic team and grow within a fast-paced environment. As a Graduate Software Support Analyst, you will provide technical support and troubleshooting for our software products, working closely with clients and internal teams. Applicants must have existing knowledge of SQL and PL/SQL, preferably with practical experience applying these skills within the Education sector. This is an exciting opportunity to develop your skills while gaining hands-on experience in software support.

We are looking for an individual that has a desire to get experience within a corporate software company and a gain a better understanding of SQL concepts and querying. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of MRI software solutions.

As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues.

MRI Software will rely on YOU to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

• Creative and curious troubleshooter
• Good organisation and time management skills
• Strong communication skills with the ability to confidently articulate technical concepts
  
  

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
  
  

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gapand imposter syndromecan get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.