Graduate Service Manager

Automotive Company; Mbombela; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the premium automotive industry is seeking an experienced Service Manager to oversee the Service Department. This role involves operational leadership, team management, and ensuring exceptional customer satisfaction. Candidates should have a degree in Mechanical or Automotive Engineering and 3-5 years of relevant experience in service management.

Qualifications

• 3-5 years experience in service management role within automotive.
• Strong understanding of automotive service processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily operations of the Service Department.
• Lead and develop a team of service advisors and technicians.
• Ensure exceptional customer service and maintain quality standards.

Skills

Leadership Skills

Customer Focus

Analytical Abilities

Education

Degree in Mechanical or Automotive Engineering

Job description

Exciting Career Opportunity : Experienced Service Manager

Location : South Africa

Position : Service Manager

Industry : Premium Automotive

Are you a mechanical engineering professional with a passion for the automotive industry? Do you have 3-5 years of experience in service management?

Key Responsibilities :

• Operational Leadership : Oversee the daily operations of the Service Department, ensuring efficient workflows and adherence to high-quality standards.
• Team Management : Lead, mentor, and develop a team of service advisors, technicians, and support staff, fostering a culture of excellence and continuous improvement.
• Customer Satisfaction : Ensure exceptional customer service by addressing client needs promptly and effectively, maintaining the organisation reputation for quality.
• Performance Monitoring : Manage departmental KPIs, including sales targets, productivity, and cost control, to achieve organizational goals.
• Compliance and Quality Assurance : Ensure all service operations comply with safety regulations and global quality standards.
• Process Improvement : Analyse service reports and customer feedback to identify areas for improvement and implement effective solutions.

Qualifications and Experience :

• Educational Background : Degree in Mechanical or Automotive Engineering or a related field, preferably a graduate.
• Professional Experience : 3-5 years of experience in a service management role within the automotive industry, preferably with premium brands.
• Technical Expertise : Strong understanding of automotive service processes, repairs, and maintenance, with a mechanical engineering perspective.
• Leadership Skills : Proven ability to lead and develop teams, with excellent communication and interpersonal skills.
• Analytical Abilities : Strong problem-solving skills and the ability to analyse data to drive performance improvements.
• Customer Focus : A commitment to delivering superior customer service and maintaining high satisfaction levels.
• Additional Requirements : Valid driver’s license.

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