Graduate - Product Support Analyst

Parvana; Johannesburg; Hybrid; ZAR 250,000 - 400,000; Full time

Job summary

A global solutions leader is offering a 12-month graduate program based in South Africa for recent graduates in IT-related fields. This role involves providing support for client payment issues, analyzing product problems, and collaborating with development teams. Ideal candidates are enthusiastic and motivated individuals looking to gain industry experience while enjoying a hybrid work model.

Benefits

Mentorship from a skilled global team

Structured training programs

Qualifications

• Degree completed in a related field (IT, Computer Science, etc.).
• Experience in Customer Service or Service Desk is a plus.
• Proficiency in English for effective business communication.

Responsibilities

• Support client payment issues and troubleshoot as needed.
• Analyze product issues using data logs and code.
• Communicate clearly with clients to ensure satisfaction.

Skills

Customer Service

Problem-solving

Communication

Analytical Skills

Education

Degree in Information Technology or Computer Science

Job description

Job Description

About our client :

Our client, a global leader delivering innovative solutions, seeks a dynamic and motivated team member to join their high-performing team. The successful candidate will work in a hybrid or office environment, collaborating with a diverse global team to drive results, foster innovation, and contribute to a culture of inclusion and opportunity. Join our client on a 12-month graduate program designed to kickstart your career.

What you will gain :

• This programme is designed for passionate graduates who seek training and mentorship from a skilled global team.
• Gain structured, fun and brilliant mentoring while you learn.

What you will be doing :

Provide initial support for client payment issues, troubleshooting and escalating as needed.

Analyse product issues by reviewing data logs and code to identify root causes.

Assist with diagnosing issues by reviewing code snippets and logs to aid development teams.

Maintain clear, solution-focused communication with clients and partners, ensuring satisfaction through regular updates.

Record recurring issues and improvements in knowledge bases, and support internal metrics reporting.

Work with development, QA, and product teams to enhance product features and updates.

Test new features and patches pre-release to ensure smooth user experiences.

What our client is looking for :

A completed degree in a related field (Information Technology, Computer Science, etc.).

Customer Service or Service Desk experience will be a big plus.

Proficiency in English for effective communication in a business environment.

Enthusiasm and motivation to grow / learn.

Passionate, motivated, and creative individuals eager to contribute to meaningful projects and gain valuable industry experience.

Work Type :

Enjoy a hybrid work model, with 3 days a week at the office in Cape Town or Centurion.

Work Hours :

You will be working USA hours - these hours will be from 3pm - 12am SAST.

Job ID :

J106965

For a more comprehensive list of opportunities that we have on offer, do visit our website - https : / / www.parvana.co.uk / careers

Requirements

Support, Customer Service, Service Desk, Payments