Graduate Opportunity: Client Service Consultant: Communication Centre

Sanlam; Cape Town; On-site; ZAR 150,000 - 180,000; Full time

Job summary

Une entreprise renommée dans les services financiers recherche un professionnel enthousiaste pour rejoindre son équipe de services à la clientèle. Ce rôle inclut la gestion des interactions clients, la fourniture d'informations sur les investissements et le traitement des requêtes complexes. Les candidats doivent avoir un diplôme pertinent et un excellent niveau de communication en anglais. Saisissez cette opportunité pour développer votre carrière dans un environnement dynamique et collaboratif.

Qualifications

• 1 an d'expérience dans le secteur financier ou de l'investissement souhaitée.
• Excellentes compétences en communication en anglais.
• connaissance du service client et de l'administration.

Responsibilities

• Gérer tous les contacts clients par téléphone, email et en personne.
• Assurer un service client exceptionnel et traiter les requêtes complexes.
• Participer à des projets de service client ad-hoc.

Skills

Communication écrite

Communication verbale

Orientation client

Résolution de problèmes

Capacité d'adaptation

Education

Diplôme en finance ou qualification pertinente

Matric / Grade 12

Job description

Who are we?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries, and pride ourselves on our superior products, solutions, and high-quality service. We offer a comprehensive range of investment solutions, including local investments (fixed term and guaranteed investments), international investments, retirement savings, and retirement income solutions. All our solutions share our commitment to quality and excellence.

What will you do?

You will be responsible for inbound and outbound telephonic communication with our client base. Your role is to ensure exceptional service quality, build constructive relationships, and accurately utilize our IT systems to address client queries. You will refer calls to appropriate departments when necessary, handle complex queries involving payment amendments, and provide accurate product information following our standards and protocols. Supervisory responsibilities may also be part of your role.

What will make you successful in this role?

Job Purpose: To manage all client contact via phone, email, and walk-in interactions. This role is an excellent opportunity for talented graduates eager to start a career in financial services within a respected client services team. It is ideal for those determined to succeed professionally.

Key Outcomes:

• Deliver the highest level of client service to all clients, including internal teams, IFAs, and investors.
• Assist clients with investment administration queries.
• Provide investment and product information to IFAs and investors.
• Participate in ad-hoc client service projects.

Qualifications and Experience:

• Matric / Grade 12 including Pure Mathematics.
• A relevant financial degree or qualification.
• 1 year of experience in finance or investment industry is advantageous.
• Exceptional written and verbal communication skills in English.

Core Competencies:

• Client-focused
• Collaborative
• Results-driven
• Innovative
• Resilient
• Problem-solving skills
• Adaptability
• Excellent communication skills in English

Attributes:

• Positive and enthusiastic attitude
• Teamwork-oriented
• Ability to work under pressure
• Honest, respectful, and integrity-driven
• Flexible and adaptable to change

Please submit your application by 17 June 2025.

Additional Requirements:

• Degree or Diploma or Grade 12 with 3 to 5 years of related experience.
• Knowledge of customer service, administration, quality and compliance, team support.
• Effective communication, action orientation, adaptability, and process optimization skills.

We are committed to building a diverse and inclusive workplace, embracing transformation and equality. Our employment practices will consider our Employment Equity plan and targets during the selection process.