Gorgias Technical Customer Support Specialist

TalentPop App; Soweto; Remote; ZAR 300,000 - 400,000; Full time

Job summary

A fast-growing company is seeking a Gorgias Technical Customer Support Specialist to provide exceptional support in a remote setting. This senior role requires hands-on experience with Gorgias and a strong background in technical troubleshooting. The ideal candidate will thrive in a high-performance environment and contribute to customer success while enjoying opportunities for career advancement.

Benefits

Project bonus opportunities

Paid time off and holidays

Health and dental coverage

Career path opportunities

Permanent remote setup

Qualifications

• Minimum 1 year hands-on experience using Gorgias required.
• 1+ years experience in technical support or troubleshooting.
• Strong problem-solving skills and comfort navigating CRMs.

Responsibilities

• Provide high-level technical support via Gorgias CRM.
• Own ticket resolution end-to-end with accountability.
• Track backlogs and ensure all customer queries are resolved.

Skills

Communication

Problem-solving

Technical support

CRM navigation

Tools

Gorgias

Job description

Be among the first 25 applicants

We’re Hiring: Gorgias Technical Customer Support Specialist (Remote)

About The Job

TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.

• Full-time, remote position
• 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
• Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
• Work with global teammates in a fast-paced E-Commerce environment
• Immediate start preferred for qualified candidates

What You'll Do

• Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
• Analyze data and offer insights for customer experience improvements
• Own ticket resolution end-to-end with accountability and urgency
• Track backlogs and ensure all customer queries are resolved promptly
• Deliver clear, quality-based communication that supports customer success

What We’re Looking For

• Minimum 1 year of hands-on experience using Gorgias is REQUIRED
• 1+ year of experience in technical support or troubleshooting roles
• Exceptional written and spoken English communication skills
• Strong problem-solving skills and comfort navigating CRMs
• Highly motivated, intellectually curious, and resourceful
• Experience in E-Commerce or SaaS support is a strong plus

Technical Requirements

• Minimum internet speed: 20 Mbps (wired connection preferred)
• Own laptop or desktop with at least Intel i5 processor (or equivalent)
• Minimum of 8GB RAM
• Reliable power supply and quiet workspace
• Tech setup must meet remote work standards for productivity

Perks & Benefits

• Project bonus opportunities and annual salary increase
• Permanent remote setup with long-term stability
• PTO and paid holidays
• Health and dental coverage or health stipend depending on location
• Career path opportunities: Team Lead, Trainer, and more

Why TalentPop?

• Fast-growing company with room for advancement
• Collaborative and values-driven culture
• High-level training and support from a global team
• Opportunities to work with top-tier E-Commerce brands
• Commitment to personal and professional development

Ready to apply? Join us in shaping the future of E-Commerce support.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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