Gorgias Technical Customer Support Specialist

Talentpop App; Gauteng; Remote; ZAR 200,000 - 300,000; Full time

Job summary

Join a fast-growing E-Commerce brand as a Gorgias Technical Customer Support Specialist in a full-time, remote position. You'll provide high-level technical support and help enhance customer experiences using your problem-solving skills. Enjoy perks like project bonuses, health coverage, and opportunities for career advancement within a collaborative culture.

Benefits

Project bonus opportunities

Annual salary increase

PTO and paid holidays

Health and dental coverage or health stipend

Career path opportunities

Qualifications

• Minimum 1 year of experience using Gorgias.
• 1+ year of technical support experience.
• Strong written and spoken English skills.

Responsibilities

• Provide high-level technical support via Gorgias CRM.
• Analyze data for customer experience improvements.
• Track and resolve customer queries promptly.

Skills

English communication

Problem-solving

Customer support

Tools

Gorgias CRM

Job description

Be among the first 25 applicantsWe're Hiring : Gorgias Technical Customer Support Specialist (Remote)About The JobTalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative.

This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.Full-time, remote position6AM - 3PM PST (Monday to Friday) with 1-hour unpaid breakPaid training hours : 11PM - 7AM PST (Sunday to Thursday)Work with global teammates in a fast-paced E-Commerce environmentImmediate start preferred for qualified candidatesWhat You'll DoProvide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)Analyze data and offer insights for customer experience improvementsOwn ticket resolution end-to-end with accountability and urgencyTrack backlogs and ensure all customer queries are resolved promptlyDeliver clear, quality-based communication that supports customer successWhat We're Looking ForMinimum 1 year of hands-on experience using Gorgias is REQUIRED1+ year of experience in technical support or troubleshooting rolesExceptional written and spoken English communication skillsStrong problem-solving skills and comfort navigating CRMsHighly motivated, intellectually curious, and resourcefulExperience in E-Commerce or SaaS support is a strong plusTechnical RequirementsMinimum internet speed : 20 Mbps (wired connection preferred)Own laptop or desktop with at least Intel i5 processor (or equivalent)Minimum of 8GB RAMReliable power supply and quiet workspaceTech setup must meet remote work standards for productivityPerks & BenefitsProject bonus opportunities and annual salary increasePermanent remote setup with long-term stabilityPTO and paid holidaysHealth and dental coverage or health stipend depending on locationCareer path opportunities : Team Lead, Trainer, and moreWhy TalentPop?Fast-growing company with room for advancementCollaborative and values-driven cultureHigh-level training and support from a global teamOpportunities to work with top-tier E-Commerce brandsCommitment to personal and professional developmentReady to apply?

Join us in shaping the future of E-Commerce support.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at TalentPop App by 2xSign in to set job alerts for "Customer Support Technician" roles.We're unlocking community knowledge in a new way.

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