Gorgias Technical Customer Service Representative

Wear The Shield; Pretoria; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Join a rapidly growing E-Commerce brand as a Gorgias Technical Customer Service Representative. You will be responsible for providing technical support, managing customer queries, and ensuring effective use of the Gorgias CRM. This is an exciting opportunity to contribute to the success of a dynamic team.

Qualifications

• Minimum of 2 years of Customer Service experience required.
• Proficiency in English and strong organizational skills.
• Familiarity with Gorgias or similar CRMs is a plus.

Responsibilities

• Provide technical support and troubleshooting for Gorgias CRM.
• Manage Email, Data Analysis, Live Chat, and Troubleshooting tasks.
• Address customer queries efficiently.

Skills

Data Analysis

Technical Support

Problem-Solving

Organization

Job description

About the Job : Are you ready to take on a senior role with a rapidly growing E-Commerce brand?

We’re on the lookout for a top-notch Gorgias Technical Customer Service Representative to join our dynamic team.

This role involves handling Email, Data Analysis, Live Chat, Troubleshooting, Technical Support, and more.

It’s an exciting opportunity to be part of one of the fastest-growing companies in the E-Commerce space and contribute to our continued success.

The Gorgias Team is looking for candidates who embody our Core Values : putting the customer first, striving for excellence, being 100% honest, taking extreme ownership, and maximizing impact.

If you resonate with these values and are passionate about delivering outstanding customer service, we’d love to hear from you.

The role operates from 8 AM to 5 PM CET, Saturday through Wednesday.

Responsibilities : Provide technical support and troubleshooting for Gorgias CRM.

Manage Email, Data Analysis, Live Chat, and Troubleshooting tasks.

Address customer queries efficiently and handle backlogs.

Maintain professional and engaging communication with a focus on quality.

Ensure effective use of Gorgias by brands.

Requirements : Minimum of 2 years of Customer Service experience is required.

Familiarity with Gorgias or similar CRMs is a plus.

Proficiency in English and strong organizational skills.

Experience in Technical Support and Troubleshooting.

Technical ability, problem-solving skills, and flexibility.

Leadership or management experience is desirable.

We look forward to your application and encourage qualified candidates to apply!

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