Google Workspace Migration Support Specialist

NTT Data; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company in IT solutions is seeking a detail-oriented Google Workspace Migration Support Specialist to facilitate data migrations to Google Workspace. The ideal candidate will possess strong troubleshooting skills and extensive knowledge of cloud collaboration platforms, ensuring successful transition processes. This role involves planning migrations, offering technical support, and collaborating with teams to enhance user adoption.

Qualifications

• Experience supporting migration from Microsoft to Google.
• Proven experience with Google Workspace administration and migration projects.
• Strong understanding of DNS and email protocols.

Responsibilities

• Plan and execute migrations from legacy systems to Google Workspace.
• Provide technical support during all migration phases.
• Train end-users and document Google Workspace features.

Skills

Problem-solving

Communication

Technical support

Google Workspace administration

Education

5 years of experience in IT support or cloud services

Tools

Google Workspace Migrate

CloudM

BitTitan

Job description

We are seeking a detail-oriented and technically skilled Google Workspace Migration Support Specialist to assist in the planning, execution, and support of email and data migrations to Google Workspace (formerly G Suite). The ideal candidate will have hands-on experience with migration tools, excellent troubleshooting skills, and a strong understanding of cloud-based collaboration platforms.

Responsibilities:

• Plan and execute migrations from legacy systems (e.g., Microsoft Exchange, Office 365, IMAP) to Google Workspace.
• Provide technical support during pre-migration, migration, and post-migration phases.
• Configure and manage Google Workspace services including Gmail, Drive, Calendar, and Admin Console.
• Troubleshoot and resolve issues related to email delivery, data integrity, and user access.
• Collaborate with internal teams and external vendors to ensure smooth migration processes.
• Train end-users and provide documentation on Google Workspace features and best practices.
• Monitor system performance and user feedback to ensure optimal adoption and functionality.
• Maintain detailed records of migration activities and support tickets.

Experience:

• Experience supporting a migration from Microsoft to Google
• 5 years of experience in IT support or cloud services, with a focus on Google Workspace.
• Proven experience with Google Workspace administration and migration projects.
• Familiarity with migration tools such as Google Workspace Migrate, CloudM, BitTitan, or similar.
• Strong understanding of DNS, email protocols (IMAP, SMTP), and authentication methods (OAuth, SSO).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.