Gm: Operations Support

Findojobs South Africa; Wes-Kaap; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

A retail organization is seeking a GM: Operations Support in Wes-Kaap, South Africa. This strategic role involves leading teams, optimizing operational efficiencies, and aligning execution with business objectives. Candidates should have a strong background in retail operations and leadership experience. The organization promotes an inclusive workplace and values diverse perspectives.

Qualifications

• Proven experience in a senior operational role within retail.
• Strong leadership skills with a focus on team development.
• Ability to translate strategic goals into operational plans.

Responsibilities

• Lead specialist teams across operational support disciplines.
• Translate strategy into actionable operational plans.
• Champion effective visual merchandising.

Skills

Strategic execution

Operational excellence

Cross-functional leadership

Financial acumen

Job description

Are you a seasoned retail leader with a passion for strategic execution and operational excellence?

We are looking for a GM: Operations Support to join our dynamic team at the Support Centre in Kuils River. This is a key leadership role supporting the Chief Executive: Operations, SBU General Managers, and Field Managers, with a broad and exciting portfolio including Property, Operational Risk, Visual Merchandising, Operations Systems, Projects, Communications, and Fleet.

Key Responsibilities

• Lead specialist teams across seven operational support disciplines
• Translate strategy into actionable operational plans aligned with business objectives
• Partner with SBUs and cross-functional teams to embed best practices
• Lead multiple, cross-functional operations projects from concept to implementation
• Enhance cost-effectiveness and operational efficiencies
• Ensure compliance and alignment in all systems, risk, and property functions
• Champion effective visual merchandising and trend-led retail environments
• Own operations-related IT and risk strategies
• Manage high-performing teams and drive people development
• Execution of Operations Support Strategy aligned to SBU business plans
• Cost optimization and budget accountability (Capex & Opex)
• Project delivery within scope, budget, and timelines
• Effective implementation of visual merchandising programs
• Continuous improvement of retail operations methodologies

If you are a strategic thinker with deep operational retail experience and are ready to lead a high-performing team toward a more effective, agile, and profitable future, we want to hear from you!

At Ackermans, we’re committed to an inclusive and fair workplace where everyone feels respected and valued. We believe diverse perspectives inspire innovation and invite individuals from all backgrounds to grow with us.