GM: COMMERCIAL OPERATIONS MANAGEMENT at KRUGER NATIONAL PARK

Mogale Solution Providers; Polokwane; On-site; ZAR 50,000 - 75,000; Full time

Job summary

Une entreprise leader dans le secteur du tourisme recherche un cadre supérieur pour superviser les opérations commerciales du KNP. Le candidat idéal possède un diplôme de niveau master, une expérience confirmée en gestion dans le domaine du tourisme et de fortes compétences en gestion des parties prenantes. Ce poste indispensable vise à renforcer la croissance dans les opérations touristiques et à créer une expérience client exceptionnelle.

Qualifications

• Minimum 8-10 ans d'expérience au niveau de la direction dans des opérations commerciales de tourisme.
• Diplôme de troisième cycle nécessaire.
• Connaissance de PFMA souhaitée.

Responsibilities

• Développer et mettre en œuvre les opérations commerciales pour le KNP.
• Gérer les relations avec les parties prenantes.
• Surveiller la performance commerciale et touristique.

Skills

Stakeholder management

Analytical decision making

Communication

Negotiation

Financial management

Education

Post-graduate degree in Business/Tourism/Commerce

MBA in Business/Tourism/Commerce

Job description

Develop, align, and ensure effective implementation of the KNP commercial operations by providing leadership, direction, structure, frameworks, models, and roadmaps.

• Identify areas of commercial and revenue growth within the park.
• Monitor and manage tourism commercial operations to ensure optimal performance.
• Identify opportunities in partnership with the Business Development Unit and maintain relationships with current PPPs.
• Ensure the sound collection, analysis, and leveraging of data to meet customer service, commercial performance, and revenue targets.
• Oversee the development, implementation, and monitoring of policies and SOPs supporting commercial and hospitality strategies.
• Manage stakeholder relationships and contracts in line with the commercial strategy.
• Oversee visitor management, interpretation, and camp development.
• Implement tourism standards, monitor performance, and oversee planned refurbishments.
• Collaborate with the Technical Services Department to maintain and manage tourism infrastructure.
• Manage and grow KNP adventure activities.
• Develop and diversify tourism products in partnership with the Tourism Standards department to ensure consistent standards of excellence.
• Establish and implement marketing plans from conception to execution.
• Enhance customer service and promote customer centricity.

Desired Skills: Same as above

Desired Work Experience: 5 to 10 years in Middle/Department Management

Desired Qualification Level: Masters

About The Employer:

Required Qualifications and Experience:

• Post-graduate degree in Business/Tourism/Commerce
• MBA in Business/Tourism/Commerce (desirable)
• Minimum of 8-10 years' experience at the senior management level in tourism/hospitality commercial operations
• Knowledge of PFMA
• Insight into tourism development practices (an advantage)
• Strong stakeholder management skills
• Ability to assess business models and make analytical decisions based on rules
• Thorough knowledge of business and management principles, including planning, resource allocation, and coordination
• Understanding of hospitality management, standards, and trends
• Contract and project management skills
• Relationship building and time management skills
• High-level communication, analytical, and negotiation skills
• Advanced computer literacy and management reporting skills
• Planning and organizing skills
• Financial and budget management experience