Global Transition Lead | Program Management & BPO

Isilumko Staffing; Cape Town; On-site; ZAR 1,000,000 - 1,500,000; Full time

Job summary

Isilumko Staffing in South Africa seeks a Transition Manager to lead global transitions across client engagements. You will own end-to-end transition programs, drive process improvements, and build capabilities within the Transitions function.

Candidates should have 10+ years in BPO, 3+ in Transitions, and program management experience on small to medium engagements; PMP/PgMP is preferred and visa eligibility for US/UK is a plus.

Qualifications

• Graduate / Post Graduate in any stream.
• PMP, PgMP certification (preferred).
• 10+ years of experience, most of which should be in BPO environment.
• 3+ years of the BPO experience should be in Transitions.
• Program Management experience of a small to medium size engagement.
• Valid (10 year / 5 year) US & /or UK Visa will be an added advantage.

Responsibilities

• Lead transitions across the global footprint.
• Ensure processes are successfully implemented and transitions are seamless.
• Build capability within the Transitions function and provide thought leadership.
• Lead new business pursuits (RFPs) to develop customized solutions.
• Take over the Transitions of a specific client engagement as Lead when opportunity translates into new business.

Skills

Transition management

Program management

Leadership

Education

Graduate / Post Graduate

PMP certification

PgMP certification

Job description

Transition Manager:

Basic Function

The incumbent will be responsible for leading Transitions anywhere from across the global footprint. The candidate should have an in-depth knowledge of business process Transitions.

The incumbent will be responsible in ensuring that the process Transitions are successfully implemented. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation.

The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business.

Education Requirements

• Graduate / Post Graduate in any stream

PMP, PgMP certification (preferred)

Work Experience Requirements

• 10+ years of experience, most of which should be in BPO environment
• 3+ years of the BPO experience should be in Transitions
• Program Management experience of a small to medium size engagement
• Valid (10 year / 5 year) US &/or UK Visa will be an added advantage