Global Technical Support Engineer - RF & Embedded

Exceed HR and Recruitment; Stellenbosch; On-site; ZAR 550,000 - 850,000; Full time

Job summary

Exceed HR and Recruitment is seeking a Technical Support Engineer to be based in Stellenbosch. You will deliver first-line post-sales technical support to international customers, diagnose and resolve complex issues, and manage cases through to resolution.

You should hold an engineering degree, have 2+ years in a customer-facing technical role, and possess knowledge of RF and digital communications, FPGA firmware, embedded C, and lab equipment. Expect international travel when required.

Qualifications

• Formal engineering degree or equivalent is required.
• Minimum 2 years in a customer-facing technical role.
• Strong understanding of RF and digital communications.
• Ability to read schematics and analyze test reports.
• Experience with lab equipment such as spectrum analyzers and power meters.
• Familiarity with FPGA firmware and embedded C.

Responsibilities

• Provide first-line post-sales technical support to international customers.
• Diagnose and resolve technical queries; escalate complex issues as needed.
• Manage customer issues through to resolution and follow-up.
• Develop and maintain support platforms, ticketing systems, FAQs and knowledge bases.
• Assist with customer onboarding and create training materials.
• Maintain accurate customer hardware, firmware and configuration records.
• Create technical documentation and troubleshooting resources.
• Collaborate with engineering on product improvements and issue trends.
• Monitor support performance and look for process improvements.

Skills

Engineering degree

Customer-facing

RF fundamentals

Digital communications

Schematics interpretation

Lab equipment

FPGA firmware

Embedded C

Git/Jira/Confluence/Slack

Satellite/RF experience

Python scripting

English communication

Education

Engineering degree or equivalent

Tools

Git

Jira

Confluence

Slack

Job description

Exceed HR and Recruitment is seeking a Technical Support Engineer to be based in Stellenbosch. You will deliver first-line post-sales technical support to international customers, diagnose and resolve complex issues, and manage cases through to resolution.

You should hold an engineering degree, have 2+ years in a customer-facing technical role, and possess knowledge of RF and digital communications, FPGA firmware, embedded C, and lab equipment. Expect international travel when required.