Global Systems Support Specialist

Flight Centre Travel Group; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Flight Centre Travel Group's FCM Meetings & Events is seeking a Systems Support Specialist to power key M&E platforms and enable global operations. You will manage day-to-day administration, configure settings, audit access, coordinate with vendors, and act as SME for platforms like Qondor, Cvent, and EventsAir.

The role emphasizes troubleshooting, documentation, training, and collaborating with finance, Salesforce, and other tech teams, with occasional out-of-hours support.

Qualifications

• Minimum 3 years' experience in a systems support or technical support environment.
• Knowledge of Cvent, EventsAir, or Qondor is advantageous.
• Strong technical troubleshooting skills and system fluency.

Responsibilities

• Manage the day-to-day administration of M&E business systems, including user access, system availability, maintenance, and support.
• Configure and maintain system settings, permissions, templates, and workflows across multiple platforms.
• Conduct quarterly access audits to ensure permissions remain accurate, compliant, and aligned to business requirements.
• Coordinate technical support activities with external vendors and internal ETS teams.
• Act as the Subject Matter Expert for platforms including Qondor, Cvent, EventsAir, Event Workspace, AMGiNE, Venue Finder, M&E Backstage, and related reporting tools.
• Support system projects from requirements gathering through implementation and post-deployment optimisation.
• Partner with Finance Systems, Salesforce, and other technology teams to support integrations and system enhancements.
• Provide technical support, troubleshooting, and issue resolution for internal and external users.
• Manage escalations with third-party suppliers and oversee issues through to successful resolution.
• Deliver system onboarding, training, user guidance, and documentation.
• Maintain accurate system documentation, user guides, and standard operating procedures.
• Generate and analyse reports on system usage, compliance, trends, and adoption.
• Collaborate with operational leaders and stakeholders to identify opportunities for process improvement and automation.
• Stay informed on emerging technologies, best practices, and industry trends in system administration.
• Support global teams, including occasional out-of-hours escalations, system releases, and international communications.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Skills

Cross-functional collaboration

Technical troubleshooting

Customer service

Documentation & training

System administration

Tools

Qondor

Cvent

EventsAir

Event Workspace

AMGiNE

Venue Finder

M&E Backstage

Job description

Flight Centre Travel Group's FCM Meetings & Events is seeking a Systems Support Specialist to power key M&E platforms and enable global operations. You will manage day-to-day administration, configure settings, audit access, coordinate with vendors, and act as SME for platforms like Qondor, Cvent, and EventsAir.

The role emphasizes troubleshooting, documentation, training, and collaborating with finance, Salesforce, and other tech teams, with occasional out-of-hours support.