Global Support Leader: Drive Worldwide Excellence

Pronel Personnel; Pietermaritzburg; On-site; ZAR 1,600,000 - 2,600,000; Full time

Job summary

Pronel Personnel is seeking a Global Support Manager to lead the worldwide technical support function for an international machinery business. You will own the global strategy, drive performance, and collaborate with teams across borders to improve service delivery and uptime.

The ideal candidate combines technical depth with commercial acumen, leading regional support teams, optimizing spare parts, and delivering measurable improvements in customer satisfaction and efficiency.

Qualifications

• Relevant technical qualification or strong equivalent experience in machinery/engineering.
• Proven experience in technical support, engineering services or machinery maintenance.
• Strong troubleshooting and fault-finding capabilities.
• Demonstrated leadership experience in building and driving teams.
• Entrepreneurial mindset with ability to implement new ideas and drive improvements.

Responsibilities

• Drive Global Strategy: own and implement strategies to improve service delivery and performance.
• Lead and develop regional technical support teams and foster a proactive culture.
• Apply technical knowledge to troubleshoot machinery issues and improve reliability.
• Establish global support processes, case tracking, dashboards and KPIs.
• Develop a global spare parts strategy to improve availability and cost efficiency.
• Identify opportunities to streamline processes and reduce downtime.

Skills

Technical leadership

Analytical thinking

Problem solving

Strategic thinking

Communication

Education

Technical qualification or strong equivalent in machinery/engineering

Job description

Pronel Personnel is seeking a Global Support Manager to lead the worldwide technical support function for an international machinery business. You will own the global strategy, drive performance, and collaborate with teams across borders to improve service delivery and uptime.

The ideal candidate combines technical depth with commercial acumen, leading regional support teams, optimizing spare parts, and delivering measurable improvements in customer satisfaction and efficiency.