Global Repair Service Manager, 3Rd Party Business

Flsmidth; Gauteng; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

FLSmidth is seeking a Global Repair Service Manager to oversee the repair business across its global network. This role focuses on developing long-term customer partnerships and driving operational excellence. Ideal candidates will have a Bachelor's degree and extensive experience in service management, particularly within the mining or industrial sectors.

Benefits

Competitive remuneration

Work-life balance with flexible schedules

Development and training opportunities

Involvement in community and charity initiatives

Inclusive environment promoting diversity and equality

Qualifications

• 10+ years’ experience in service business, preferably in industrial or mining repair environments.
• Strong commercial and technical knowledge of aftermarket service delivery.
• Experience operating in a global matrix organization.

Responsibilities

• Drive the repair business across global service centers.
• Implement strategies to scale the repair business and engage with key accounts.
• Ensure processes and standards for repair operations globally.

Skills

Market and industry insight

Strategic and innovative thinking

Decision-making skills

Customer-centric approach

Global management experience

Leadership and influence skills

Commitment to diversity and inclusion

Education

Bachelor's degree in engineering or business

Job description

Global Repair Service Manager, 3rd Party Business

Location

FLSmidth, Kempton Park, Gauteng, South Africa

Introduction

At FLSmidth, we enable our customers in the mining industry to improve performance, lower operating costs, and reduce environmental impact. We are committed to delivering sustainable productivity through innovative technology and service solutions. With a global presence and a legacy of over [number] years, we lead in innovation, engineering excellence, and customer service.

Role Purpose

As the Global Repair Service Manager, you will be responsible for driving the repair business across our global network of service centers for designated product lines. This includes full shadow P&L ownership, executing growth strategies, and ensuring standardization, pricing integrity, and alignment with our go-to-market approach. You will collaborate with regional teams to develop and transform the repair offering into a scalable, customer-focused, and value-adding solution. This role is key to FLSmidth's aftermarket strategy and involves transforming repair services from transactional support to long-term customer partnerships.

Key Responsibilities

1. Business Ownership & Growth
   • Own the repair portfolio for designated equipment/product lines globally.
   • Develop and implement strategies to scale the repair business, identify high-potential markets, and define go-to-market strategies.
   • Lead business model transformation towards predictive and partnership-based services.
   • Drive market penetration efforts with regional sales teams.
2. Operational Excellence
   • Set and maintain global standards for repair processes and tools.
   • Standardize pricing, procedures, and proposal templates.
   • Provide technical consulting for complex repair projects.
   • Lead global demand planning efforts.
3. Cross-functional & Strategic Alignment
   • Coordinate with engineering and other teams to ensure design-to-service alignment.
   • Collaborate on refining repair offerings and pricing models.
   • Assess and implement partnership models to enhance capabilities.
4. Customer & Market Engagement
   • Engage with key accounts to understand service needs and promote repair solutions.
   • Support commercial teams in positioning repair services as a core value proposition.
   • Analyze market trends and customer feedback for continuous improvement.

Minimum Requirements

• Bachelor's degree in engineering or business (or equivalent).
• 10+ years’ experience in service business, preferably in industrial or mining repair environments.
• Understanding of service center capabilities and repair operations.
• Experience operating in a global matrix organization.
• Strong commercial and technical knowledge of aftermarket service delivery.
• Knowledge of pricing strategy, P&L management, and global operations.

Key Competencies

• Market and industry insight.
• Strategic and innovative thinking.
• Decision-making skills.
• Customer-centric approach.
• Global management experience.
• Leadership and influence skills.
• Commitment to diversity and inclusion.

Why Join Us?

This role offers the opportunity to shape and scale a global business line, working with passionate experts across continents, with autonomy to lead and innovate. Your work will contribute to FLSmidth’s growth, sustainability, and digitalization journey, delivering smarter, greener solutions to our customers.

What We Offer

• Competitive remuneration.
• Work-life balance with flexible schedules.
• Development and training opportunities.
• Involvement in community and charity initiatives.
• Inclusive environment promoting diversity and equality.

We encourage applicants of all backgrounds to apply. Please exclude personal details such as age, ethnicity, and photographs from your application. Applications are reviewed on an ongoing basis, so apply promptly.