Global Quality Lead - FMCG & 3PL

Diageo; Forest Hills; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Diageo SA is seeking a Quality Lead to join our Africa team in Waterfall. The role focuses on leading quality and food safety across 3PL partnerships, ensuring HACCP, FSSC 22000 and ISO 9001 compliance while driving improvements in product recall and traceability.

You will coach cross-functional teams and manage supplier quality and root cause analyses. The position requires a BSc/ Diploma in Food-Tech or related field, 5–7 years in FMCG, and experience in team leadership.

Qualifications

• BSc Degree/ Diploma in Food-Tech, Bio-Tech & Food Science or Equivalent
• 5-7 years’ experience of FMCG
• Experience in Managing a team
• Supplier auditing experience an advantage
• Experience in implementation of HACCP SANS 10330
• Experience in implementation of FSSC 22000
• Experience in implementation of ISO 9001
• Knowledge of liquid blending will be an advantage
• Knowledge of OHSA will be an advantage
• Understanding of NEMA will be an advantage
• Ensure adherence to Diageo’s standards including global risk management standards, quality management standards, BTMs and specifications
• Owner of brand technical equity with 3PL, ensure that brand equity is not compromised
• As a Quality lead, provide, advise and technical support to 3PL Production team regarding our brands
• The role holder will be first point of contact of any Quality or Food Safety variances and issues during manufacturing processes
• Collaborate with all material suppliers on liquid compliance
• Co-ordinate 3PL Projects/Innovations trials
• Provide Technical expertise for 3PL projects & trials conducted
• Understanding of Root Cause Analysis process
• Monitors , Analyse and Communicate Quality performance trends
• Collaborate with Planning & Procurement to manage any materials close to expiry with suppliers
• Risk Management methodologies & mitigation thereof
• Collaborate with 3PL to ensure HACCP, FSSC 22000 & ISO 9001 requirements are met regarding with 3PL regarding Diageo products
• Manage Customer & Consumer complaints process with 3PL & that reporting is done within the required Diageo timelines
• Understanding of the Diageo Manufacturing Excellence Program: Quality, HSE, Risk Management, Controls-Compliance-Ethics (or similar in another Global and advanced CPG company)
• Understanding of overall supply chain practice in Diageo and/or a CPG company: Planning, Procurement, Manufacturing, Logistics and Customer Service, cost structures and value chains
• Ensure 3PLs have a robust Product recall / traceability process that gets tested at least twice a year
• Demonstrates role model behaviour and coaches’ others to follow a consistent approach and go beyond mandatory minimum requirements
• Experience in external auditing, & Project management
• Proactively leverages the learning curriculums and materials on Diageo Academy and other sources to continuously grow and develop in role
• Track TPO partner environmental performance, challenge constructively and support improvement initiatives to deliver improvement in line with Diageo Society 2030 commitments
• Practical experience of quality/food safety audit delivery in a manufacturing environment. Lead audit training is an advantage
• Able to lead or work effectively in cross-functional teams
• Inspire and motivate employees in the Co-packer’s according to Diageo Purpose, Values and principles
• Analytical capability: able to make a Root Cause Analysis and drive corrective & improvement actions from there
• Ability to develop tactical action plans
• Good verbal and written communication skills

Responsibilities

• Quality lead role will work closely with TPO Manager, 3PL Planning & Production team to ensure adherence to Diageo standards including Global Risk Management Standards (GRMS), QMS, BTMs and product specification
• Owner of brand technical equity with 3PL, ensure that brand equity is not compromised
• As a Quality lead, provide, advise and technical support to 3PL Production team regarding our brands
• The role holder will be first point of contact of any Quality or Food Safety variances and issues during manufacturing processes
• Collaborate with all material suppliers on liquid compliance
• Co-ordinate 3PL Projects/Innovations trials
• Provide Technical expertise for 3PL projects & trials conducted
• Understanding of Root Cause Analysis process
• Monitors , Analyse and Communicate Quality performance trends
• Collaborate with Planning & Procurement to manage any materials close to expiry with suppliers
• Risk Management methodologies & mitigation thereof
• Collaborate with 3PL to ensure HACCP, FSSC 22000 & ISO 9001 requirements are met regarding with 3PL regarding Diageo products
• Manage Customer & Consumer complaints process with 3PL & that reporting is done within the required Diageo timelines
• Understanding of the Diageo Manufacturing Excellence Program: Quality, HSE, Risk Management, Controls-Compliance-Ethics (or similar in another Global and advanced CPG company)
• Understanding of overall supply chain practice in Diageo and/or a CPG company: Planning, Procurement, Manufacturing, Logistics and Customer Service, cost structures and value chains
• Ensure 3PLs have a robust Product recall / traceability process that gets tested at least twice a year
• Demonstrates role model behaviour and coaches’ others to follow a consistent approach and go beyond mandatory minimum requirements
• Experience in external auditing, & Project management
• Proactively leverages the learning curriculums and materials on Diageo Academy and other sources to continuously grow and develop in role
• Track TPO partner environmental performance, challenge constructively and support improvement initiatives to deliver improvement in line with Diageo Society 2030 commitments
• Practical experience of quality/food safety audit delivery in a manufacturing environment. Lead audit training is an advantage
• Able to lead or work effectively in cross-functional teams
• Inspire and motivate employees in the Co-packer’s according to Diageo Purpose, Values and principles
• Analytical capability: able to make a Root Cause Analysis and drive corrective & improvement actions from there
• Ability to develop tactical action plans
• Good verbal and written communication skills

Skills

FMCG experience

Team management

Root cause analysis

Quality systems

Auditing

Education

BSc/ Diploma in Food-Tech / Bio-Tech & Food Science

Job description

Diageo SA is seeking a Quality Lead to join our Africa team in Waterfall. The role focuses on leading quality and food safety across 3PL partnerships, ensuring HACCP, FSSC 22000 and ISO 9001 compliance while driving improvements in product recall and traceability.

You will coach cross-functional teams and manage supplier quality and root cause analyses. The position requires a BSc/ Diploma in Food-Tech or related field, 5–7 years in FMCG, and experience in team leadership.