Global QMS Business Administrator

Aspen Pharma Group; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading pharmaceutical company in Durban is seeking a Global Business Administrator to provide system and administration support within the Veeva Quality Suite. The ideal candidate will need a relevant degree, along with strong skills in risk management and stakeholder engagement. The role includes supporting system functionality and collaborating with various teams to streamline processes. This position offers the opportunity to work in a dynamic and multicultural environment.

Qualifications

• Minimum of 2 years of experience with Veeva QMS and Veeva QDocs.
• 3 - 5 years of experience in the Pharmaceutical industry within Quality Assurance.
• Ability to translate business requirements to technical aspects.

Responsibilities

• Provide system and administration support to business users.
• Support implementation of Veeva Quality applications.
• Develop and maintain Group Policies and training material.

Skills

Multicultural work ability

Global thinking

Risk management

Stakeholder management

Strong written communication

Teamwork & cooperation

Presentation skills

Advanced QMS process knowledge

Microsoft Office proficiency

Regulatory business process knowledge

Education

Bachelor's or Postgraduate degree in Quality Management, Chemistry, Pharmacy

Veeva Business Admin training (Quality)

Certification in other GMP systems (e.g., TrackWise)

Tools

Veeva QMS

Veeva QDocs

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Purpose

The Global Business Administrator is responsible for system functionality, user requirements, and configuration specifications, plus identification of impacts on other products within the Veeva Quality Suite. Provide system and administration support to business users within the organization. This role is a 2nd-line support, acting as a bridge and channel between Local Business Admins, Super Users, and Technology Enabled Shared Services (TESS).

Key Performance Areas

Veeva Quality and Qdocs Governance

• Develop, maintain, and train Group Polices, SOPs, training material, and Guidance Documents related to the two systems.
• Support onboarding of new sites/affiliates as per agreed timelines.
• Together with the Business process owner, ensure a validated state of the system from a business perspective.

Veeva Quality implementation

• Support the implementation of Veeva Quality applications by fully participating in the workshops.

Change Management

• Support Veeva-related changes to ensure the success (on time) of General releases & user requested changes.
• Collaborate with TESS/Veeva on the impact assessment of auto-on features and admin checkbox of General releases, and on user-requested changes to ensure smooth running of the systems.
• Participate in the assessment of the configurable features and user-requested changes with Local Super Users and drive the implementation of the features that will bring value and benefits to Aspen while following the GxP requirements.
• Support the business process owner on the overview of the status of changes related to Veeva RIMS & QDocs via scheduled meetings with the business.

Continuous Improvement

• Together with the business process owner, develop and lead a Continuous improvement team with Super users to identify and drive process improvements in QA & Regulatory to streamline activities, establish efficient ways of working, address any identified gaps, and share knowledge/learnings.
• Ongoing training of Aspen users on the system and guiding queries.
• Participate in Veeva-related events/trainings to understand new upcoming features and improvements to be made to the system.

Educational Qualifications and Experience

• Bachelor's or Postgraduate degree in Quality Management, Chemistry, Pharmacy, or equivalent degree (Science degree).
• Veeva Business Admin training (Quality) is an added advantage.
• Certification in other GMP systems (e.g., TrackWise) is an advantage.
• A minimum of 2 years of experience working with Veeva QMS and Veeva QDocs in a similar role.
• 3 - 5 years of Pharmaceutical or related industry experience within Quality Assurance.
• Business administration experience with the Veeva QMS and Veeva QDocs, e.g., management of picklists, templates, creating reports, & dashboards, etc.
• Knowledge of quality business processes, such as change control and CAPAs.
• Ability to translate business requirements to technical aspects of the system.
• Ability to effectively communicate with various levels of business stakeholders, i.e., SMEs, Quality Managers, and technical representatives.
• Ability to support the analysis, design, and implementation of system process improvement changes.

Skills and Attributes

• Ability to work in a multicultural, international, and dynamic environment.
• Global thinking
• Risk management
• Ability to work autonomously
• Stakeholder management
• Strong written communication skills
• Risk management
• Teamwork & cooperation
• Presentation skills
• Advanced knowledge of QMS processes and Document Management
• Knowledge of GxP requirements
• Intermediate to advanced Microsoft Office proficiency (Excel, Word, PowerPoint)
• Experience and knowledge of regulatory business processes/Veeva RIMS are an advantage.

Aspen Competencies

Business

• Foster Consumer and Customer Commitment
• Performance Driven
• Accountability/ Ownership

People

• Communicate Effectively
• Lead and Influence Others

Self

• Continuously Grow and Develop
• Contribute Special Expertise

Aspen is committed to the principles of equal employment opportunity. Preference will be given to applicants from designated groups through a fair recruitment and selection process in line with Aspen’s Transformation Agenda.

Internal Applicants must inform their direct line managers of their application. Applications must be completed using an Aspen email address.

If you have not heard from the HC department within 30 days of this advert closing, please consider your application unsuccessful.

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