Global IT 2nd Line Engineer – Cape Town | Drive IT

Sigma Connected Group; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Medical Insurance

Employee Assistance Program (EAP)

Nurse on-site

Shuttle service

On-site eye care

Beauty parlor

Tree planting program

Job summary

Sigma Connected Group is seeking a Global IT 2nd Line Engineer to deliver high-quality technical support and administration across UK and South Africa. You’ll resolve complex issues, maintain service levels and drive improvements within a fast-paced, global IT environment.

You will support Windows, Microsoft 365, Azure and AD, work within ITIL guidelines, and handle multi-site escalation, knowledge base creation and key project support.

Qualifications

• Minimum 3 years in IT service desk or IT support.
• Strong Windows experience and familiarity with ITIL.
• Experience with Microsoft 365, Azure and Active Directory.
• Excellent troubleshooting and stakeholder management.
• Ability to support global / multi-site environments.

Responsibilities

• Resolve escalated incidents and service requests within SLAs.
• Support users across UK and South Africa operations.
• Maintain and close tickets in Freshdesk with clear resolutions.
• Follow ITIL principles and contribute to service improvements.
• Escalate to specialist teams when needed and track trends.
• Create knowledge articles and user guides for future support.
• Assist with technology rollouts and client integrations.
• Ensure compliance with Sigma security and governance standards.

Skills

Windows OS

Microsoft 365

Azure

Active Directory

ITIL

Customer service

Multi-site support

Tools

Freshdesk

Job description

Sigma Connected Group is seeking a Global IT 2nd Line Engineer to deliver high-quality technical support and administration across UK and South Africa. You’ll resolve complex issues, maintain service levels and drive improvements within a fast-paced, global IT environment.

You will support Windows, Microsoft 365, Azure and AD, work within ITIL guidelines, and handle multi-site escalation, knowledge base creation and key project support.