Global IFS ERP Support Analyst

Interpath

Wes-Kaap

On-site

ZAR 350,000 - 550,000

Full time

9 days ago

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Benefits offered by this job

Competitive salary and benefits

Job summary

Interpath is seeking an IFS Support Analyst to provide day-to-day functional and technical support for the IFS ERP platform. You will work with business users to resolve incidents, manage service requests, and support system improvements.

Strong IFS module experience and ITIL-aligned IT support will be essential. You will collaborate with developers, analysts and vendors to ensure timely resolutions, participate in upgrades, and help document procedures and training materials.

Qualifications

Experience supporting IFS ERP systems in a business or IT support capacity.
Familiarity with IFS modules such as Finance, Projects and HR.
Strong analytical and troubleshooting skills.
Ability to communicate clearly with end users and technical teams.
Experience with ticketing systems and ITIL-based support processes.
Experience with ServiceNow for managing incidents and service requests within IT support environments.
Experience of managing Permission sets in IFS.
Experience of migration jobs in IFS.
Experience of the IFS Portal and the IFS cloud deployment cycle and IFS support model.

Responsibilities

Provide first- and second-line support for IFS users across finance, operations, project teams and client facing users.
Liaise with IFS support and third-party vendors to escalate and resolve complex issues.
Monitor and resolve incidents and service requests in line with SLAs.
Support configuration changes, user access management, and system testing.
Collaborate with developers and business analysts to troubleshoot issues and implement fixes.
Assist in documenting support procedures, FAQs, and training materials.
Participate in system upgrades, patch testing, and regression testing cycles.