Global Business Administrator (Durban North)

Aspen Pharma Group; Durban; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading pharmaceutical company in Durban North is seeking a Global Business Administrator responsible for system functionality and user requirements within the Veeva Quality Suite. Candidates should hold a relevant degree and possess at least 2 years of experience with Veeva QMS and QDocs. This role requires strong communication skills and the ability to work autonomously in a multicultural environment. Competitive compensation and opportunities for continuous development are offered.

Qualifications

• At least 2 years of experience working with Veeva QMS and Veeva QDocs.
• Experience in managing Veeva QMS, including templates, reports, and dashboards.
• Ability to translate business requirements into technical system specifications.

Responsibilities

• Provide system functionality and user support.
• Support onboarding of new sites and ensure system validation.
• Lead a Continuous Improvement team to implement process improvements.

Skills

Communication skills

Stakeholder management

Autonomous working capability

Advanced knowledge of QMS processes

Proficiency in Microsoft Office

Education

Bachelor's or Postgraduate degree in Quality Management or related

Tools

Veeva QMS

Veeva QDocs

Job description

Job title : Global Business Administrator (Durban North)

Job Location : KwaZulu-Natal, Durban
Deadline : September 06, 2025

Job Purpose :

The Global Business Administrator is responsible for system functionality, user requirements, and configuration specifications, as well as identifying impacts on other products within the Veeva Quality Suite. This role provides system and administration support to business users within the organization. It is a 2nd-line support role, acting as a bridge between Local Business Admins, Super Users, and Technology Enabled Shared Services (TESS).

Key Performance Areas :

Veeva Quality and Qdocs Governance

• Develop, maintain, and train on Group Policies, SOPs, training materials, and Guidance Documents related to the systems.
• Support onboarding of new sites / affiliates within agreed timelines.
• Ensure a validated state of the system from a business perspective in collaboration with the Business process owner.

Veeva Quality implementation

• Support the implementation of Veeva Quality applications by actively participating in workshops.

Change Management

• Support Veeva-related changes to ensure timely success of general releases and user-requested changes.
• Collaborate with TESS / Veeva on impact assessments of auto-on features, admin checkboxes, and user-requested changes to ensure smooth system operation.
• Participate in assessing configurable features and user-requested changes with Local Super Users, driving the implementation of beneficial features following GxP requirements.
• Assist the business process owner in monitoring change statuses related to Veeva RIMS & QDocs through scheduled meetings.

Continuous Improvement

• Lead a Continuous Improvement team with Super Users to identify and implement process improvements in QA & Regulatory functions.
• Provide ongoing training to Aspen Users and support system queries.
• Participate in Veeva events and training to stay updated on new features and system enhancements.

Requirements

Educational Qualifications and Experience :

• Bachelor's or Postgraduate degree in Quality Management, Chemistry, Pharmacy, or related Science field. Veeva Business Admin training (Quality) is advantageous.
• Certification in other GMP systems (e.g., TrackWise) is beneficial.
• At least 2 years of experience working with Veeva QMS and Veeva QDocs in a similar role; 3-5 years of pharmaceutical or related industry experience within Quality Assurance.
• Experience in managing Veeva QMS and QDocs, including picklists, templates, reports, and dashboards.
• Knowledge of quality business processes like change control and CAPAs.
• Ability to translate business requirements into technical system specifications.
• Effective communication skills with various stakeholders, including SMEs, Quality Managers, and technical teams.
• Support for system process improvement initiatives.

Skills and Attributes :

• Ability to work in a multicultural, international, and dynamic environment.
• Global thinking and risk management skills.
• Autonomous working capability.
• Stakeholder management skills.
• Strong written communication skills.
• Teamwork and cooperation.
• Presentation skills.
• Advanced knowledge of QMS processes and Document Management.
• Understanding of GxP requirements.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with regulatory business processes and Veeva RIMS is an advantage.

Aspen Competencies :

• Foster consumer and customer commitment.
• Performance-driven attitude.
• Accountability and ownership.

People :

• Effective communication, leadership, and influence skills.

Self :

• Continuous growth and development.
• Contributing specialized expertise.