Global Back-Office Specialist, Customer Fulfillment

RELX; Johannesburg; On-site; ZAR 250,000 - 600,000; Full time

Job summary

An established industry player is seeking a dynamic professional to drive Global Customer Fulfillment and back-office expertise. This role is pivotal in maintaining and optimizing pricing systems, supporting CPQ processes, and ensuring alignment between segment needs and global strategies. You will collaborate with various teams to enhance pricing excellence and operational efficiency. The company values work-life balance and offers numerous benefits, including flexible working hours and comprehensive medical plans. If you are passionate about improving processes and driving initiatives, this opportunity could be your next career move.

Benefits

Medical Aid

Retirement Plan

Study Leave

Flexible Working Hours

Modern Family Benefits

Qualifications

• 5-7 years of experience in pricing or related operations.
• Strong understanding of business operations and pricing strategies.

Responsibilities

• Ensure accurate maintenance of rate cards and pricing systems.
• Identify opportunities to streamline pricing and back-office processes.

Skills

Pricing Strategies

Project Management

Communication Skills

Interpersonal Skills

Detail-oriented

Education

BS/BA

Tools

CPQ Tools

Pricing Systems

Job description

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

This position serves as the driving force behind Global Customer Fulfillment and back-office expertise, ensuring a seamless connection between the business and various teams. The role focuses on maintaining and optimizing pricing systems, supporting CPQ processes, and driving alignment between specific segment needs and global strategies. With a strong partnership with the segment business units, strategy teams, and global operations, this role plays a critical part in achieving pricing excellence, process improvement, and operational alignment.

Responsibilities

• Ensure all rate cards are accurately populated and maintained across relevant systems to support business needs and pricing strategies.
• Maintain CPQ rules to ensure pricing logic is accurate, consistent, and aligns with business policies.
• Manage the setup and administration of promotional offers, ensuring timely and accurate execution.
• Collaborate with global digital support teams to define and implement system requirements for projects impacting Fulfillment and local segment leads (e.g., LNAI migration, global platform upgrades).
• Provide ongoing support and expertise for system integration projects, ensuring seamless alignment between segment business needs and global strategies.
• Identify opportunities to streamline and optimize pricing and back-office processes, driving efficiency and accuracy.
• Partner with global teams to ensure consistency in pricing systems and processes while addressing unique segment-specific needs.
• Maintain meticulous records of dates & actions taken for metrics and audit purposes.

Requirements

• BS/BA with 5-7 years of experience or equivalent in pricing, order-to-cash, or related operations.
• Strong understanding of business operations and pricing strategies.
• Preferred expertise in CPQ maintenance, pricing tools, and rate card administration.
• Excellent communication and interpersonal skills with an ability to influence and drive initiatives across teams.
• Strong project management skills, with experience in system integration and change management.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.