German speaking Marketing Customer Support Representative job – Competitive salary + benefits –[...]

Language Recruiters; Cape Town; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading company in Cape Town seeks a German-speaking Marketing Customer Support Representative to support clients with digital marketing tools. The role combines exceptional service with technical support, catering to a diverse client base. Ideal candidates should be detail-oriented and fluent in both German and English, ready to thrive in a vibrant work environment.

Qualifications

• Fluent in German, both spoken and written.
• Proficient in English for internal communication.
• Basic knowledge of digital marketing platforms required.
• Strong customer service experience needed.

Responsibilities

• Provide support to German-speaking clients on marketing tools.
• Troubleshoot marketing-related issues.
• Gather customer feedback for reporting.

Skills

Customer Service

Fluency in German

Digital Marketing Knowledge

Detail-oriented

Organised

Multitasking

Job description

Calling all German speakers with a flair for marketing and a heart for service! We’re on the hunt for a Marketing Customer Support Representative to join an exciting Cape Town-based team. In this role, you’ll support customers with marketing-related queries, assist with digital campaign feedback, and ensure clients feel confident navigating the brand’s products and tools. If you’re ready to combine creativity with customer care — and do it all in one of the most vibrant cities in the world — this role is for you!

Your key job responsibilities as the German speaking Marketing Customer Support Representative in Cape Town, South Africa:

• Provide support to German speaking clients on marketing tools, campaign setups, and digital platforms.
• Guide users through platform features, reporting dashboards, and advertising best practices.
• Troubleshoot marketing-related issues and ensure timely resolution or escalation.
• Gather customer feedback and report common issues to the product and marketing teams.
• Assist with translation or localisation of marketing materials where needed.
• Deliver exceptional service via email, live chat, and phone channels.

Requirements for this German speaking Marketing Customer Support Representative job in Cape Town, South Africa:

• Must be fluent in German, both spoken and written.
• Must be proficient in English for internal communication.
• Must have basic knowledge of digital marketing platforms (social media, email marketing, paid ads).
• Must have strong customer service experience.
• Must be detail-oriented, organised, and comfortable with multitasking.
• Must be able to work varied shifts, including weekends.

If you meet the above requirements for this German speaking Marketing Customer Support Representative job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to [e-mail] today! If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.

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