German Speaking IT Support Specialist

Black Pen Recruitment; Johannesburg; Remote; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player in sales outsourcing is seeking a German Speaking IT Support Specialist to join their remote IT support team. This role is crucial for providing exceptional first and second-line support to users across German-speaking regions. You'll be responsible for resolving technical issues, maintaining service quality, and ensuring a seamless support experience. If you are passionate about technology and possess strong problem-solving skills, this opportunity offers a chance to thrive in a dynamic environment while contributing to the success of ambitious SaaS enterprises.

Qualifications

• Experience in IT support or helpdesk environments is essential.
• Strong problem-solving skills and customer service focus are required.

Responsibilities

• Provide technical support via phone, email, and chat in German.
• Troubleshoot hardware, software, and network-related problems.

Skills

Fluent in German (C1 level or higher)

Customer service orientation

Problem-solving abilities

Education

1–3 years of experience in IT support

Tools

Windows

macOS

Office 365

Basic networking

Job description

Our client is a leading boutique provider of sales outsourcing solutions, specialising in supporting SaaS companies across the EMEA region. By delivering tailored sales outsourcing services across the entire sales cycle, they empower SaaS businesses to scale efficiently and sustainably.

In the world of SaaS, one constant remains — the vital importance of new customer acquisition. Regardless of a company’s size, growth stage, or maturity, the ability to consistently attract and convert new (paying) customers is essential to long-term success. Whether a company is launching its first product or is an established industry player, strategic client acquisition plays a critical role in maintaining competitiveness and driving growth.

Our client’s focus on new business development is not just about expanding revenue. It’s about building resilient sales processes that enable clients to thrive, grow profitably, and unlock their full market potential. Their commitment to excellence in every phase of the sales journey makes them a trusted growth partner to ambitious SaaS enterprises.

Role Overview

Join our client’s growing IT support team as a German Speaking IT Support Specialist, where you’ll provide first and second-line remote support to users across German-speaking regions. Your role will involve resolving technical issues, maintaining service quality, and ensuring an excellent support experience.

Job Type: Full time/Permanent

Location: South Africa

Workplace: Remote

Working Hours: Monday to Friday, 08:00–17:00

Public Holidays: Off on German public holidays; required to work on South African public holidays

Requirements

• Fluent in German (C1 level or higher) and English
• 1–3 years of experience in IT support or helpdesk environments
• Knowledge of Windows, macOS, Office 365, and basic networking
• Strong problem-solving abilities and customer service orientation
• Ability to work independently in a fully remote environment
• Candidates must be South African citizens or permanent residents (PR holders)

Responsibilities

• Provide technical support via phone, email, and chat in fluent German
• Troubleshoot hardware, software, and network-related problems
• Escalate unresolved issues to Tier 2/3 support teams
• Maintain accurate logs and ticket documentation
• Ensure timely and effective resolution of user queries
• Contribute to knowledge base articles and IT documentation