German speaking Experience Associate job – Competitive salary + benefits – Cape Town, South Africa

Language Recruiters; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A renowned hospitality company in Cape Town seeks a German speaking Experience Associate to enhance guest experiences. The role involves communication with guests, assisting with check-in/out, and ensuring high service standards. Ideal candidates are customer-oriented, fluent in German, and have a background in hospitality.

Qualifications

• Proficiency in spoken and written German.
• Previous experience in a customer-facing role, preferably in hospitality.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Communicate with guests via email and phone.
• Assist guests with online check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints promptly.

Skills

Customer-centric mindset

Interpersonal skills

Problem-solving

Tools

Reservation and property management systems

Job description

Are you passionate about providing exceptional guest experiences? Do you have a knack for making people feel welcomed and valued? A renowned hospitality company in the stunning city of Cape Town, South Africa have an exciting new job opportunity for a German speaking Experience Associate to join their team! If you are a people-oriented individual with a passion for delivering exceptional guest experiences, we would love to hear from you! Join this team in creating memorable moments for their guests and contributing to their reputation as a premier hospitality destination.

Your key job responsibilities as the German speaking Experience Associate in Cape Town, South Africa :

• Communicate with guests via email and phone
• Assist guests with online check-in and check-out procedures
• Provide information about our facilities, services, and local attractions in Dutch
• Handle guest inquiries, requests, and complaints promptly and effectively
• Coordinate with other departments to fulfill guest needs
• Monitor guest feedback and take proactive steps to enhance their experience
• Collaborate with team members to uphold our high standards of service excellence
• Contribute to a positive and productive team environment

Requirements for this German speaking Experience Associate job in Cape Town, South Africa :

• Proficiency in spoken and written German , ensuring effective communication with German speaking guests
• Strong customer-centric mindset with a genuine passion for delivering outstanding service
• Excellent interpersonal skills and the ability to build rapport quickly
• Previous experience in a customer-facing role, preferably in the hospitality industry
• Exceptional problem-solving abilities and a proactive approach to guest needs
• Flexibility to work varying shifts, including weekends and holidays
• Familiarity with reservation and property management systems is a plus
• A positive attitude and a strong sense of professionalism

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